Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Reinspector, you will, within defined guidelines and framework, ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validate reported findings and provide an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. You will drive USAA’s financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors.

This is a field-based role in the Denver/Colorado Springs, CO, Los Angeles/San Diego, (Southern) CA, or Chicago, IL., metro areas. Candidates who are willing and able to work in the Denver/Colorado Springs, CO, Los Angeles/San Diego (Southern), CA or Chicago, IL, are encouraged to apply.

Relocation assistance is not available for this position.

What you'll do:

• Measure property estimates accuracy and efficiency through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors).

• Report reinspection/audit findings on estimate accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.

• Assess the health of property estimating through participation in ad-hoc and market audits, working closely with Claims stakeholders to identify areas for improvement.

• Provide objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.

• Create awareness and drive understanding of Property adjusting and estimating procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.

• Serve as a Property Adjusting SME on property estimating through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.

• Apply expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.

• Provide support for the presentation, discussion, and auditing of diagnostic estimates within key regional markets, contributing to the assessment of estimate quality. During a catastrophe, or post event, perform property reinspections for catastrophe claims with a minimum of 28 consecutive days during the catastrophe event or post event. Requires a working time requirement of 7 consecutive days, 7:00AM 7:00PM, member time.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property field adjusting experience.

• Experience writing estimates in Xactimate and XactAnalysis.

• Knowledge and experience of property claims contracts.

• Knowledge of property construction and structural repair techniques.

• Working knowledge of Microsoft Office applications (Outlook, Word, Excel).

What sets you apart:

• Technical Proficiency: 4+ years of recent, hands-on experience utilizing XactAnalysis and writing dwelling estimates in Xactimate.

• Claims Expertise: 4+ years of recent experience in property claims contracts and handling.

• Quality Assurance Expertise: Prior experience in Quality Assurance and Property Reinspection.

• Travel Flexibility: Willing to travel for at least one week per month.

• Geographic Requirement: This is a field-based role in the Denver/Colorado Springs, CO, Los Angeles/San Diego (Southern CA), or Chicago, IL. metro areas.

• US military experience through military service or a military spouse/domestic partner.

Physical Demand Requirements:

• Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

• Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.

• Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

Compensation range: The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County and San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County or San Diego County Office of Labor Standards and Enforcement webpage.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.