The North America Workforce Management (WFM) Center of Excellence (COE) Analyst ensures that the workforce management systems are effectively understood and utilized across the organization. This incumbent is responsible for developing system policies, creating processes, developing training, and supporting change management activities for the WFM system.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

CORE RESPONSIBILITIES AND TASKS                                                                 

• Optimize the Sherwin Business Services (SBS) WFM system and processes to meet workforce needs and create opportunities for automation, enhanced integration, and reduction of manual processes.
• Support the identification of opportunities to automate the time and attendance system. Drive research and cost-benefit analysis to inform recommendations to achieve objectives.
• Support and advise on functional configuration, informing software implementation decisions. Provide recommendation on system design and configuration to SBS WFM Product Enablement Team.
• Develop time and attendance user stories and requirements for the SBS WFM solution.
• Partner with SBS Product Enablement to develop test cases and review test results for completion. Support testing of time & attendance and timecard functionality.
• Identify WFM system training needs. Develop training materials and programs to support retail and manufacturing employees.
• Partner with SBS WFM Data Insights to identify opportunities for system training needs to reduce contact center volume.
• Conduct train-the-trainer sessions to educate trainers on how to effectively deliver WFM system training to employees.
• Evaluate the effectiveness of training programs and update materials as needed to ensure they remain relevant and impactful.
• Monitor the impact of changes and make adjustments to drive adoption, enhance the effectiveness system, and clarify processes and policies.

POSITION REQUIREMENTS 

FORMAL EDUCATION: 

Required:

• Bachelor’s Degree from an accredited institution, or in lieu of a degree, 6 years of experience in finance, information technology or business.

Preferred:

• Bachelor’s Degree focused on Information Technology, Computer Science, Finance, or Economics
• Project management certification or designation desired

KNOWLEDGE & EXPERIENCE:

Required:

• 2+ years of experience managing system processes, training end users, supporting large-scale projects, and driving business needs.
• Experience with Software as a Service (SaaS) solutions, particularly focusing on enhancing the end user experience and product adoption. 
• Expertise in configuring and customizing user stories for product backlogs to align with organizational needs and business value.
• Proficiency in implementing and maintaining large-scale software and projects. 
• Acute business acumen and understanding of organizational issues and challenges.
• Ability to leverage analytical skills to identify improvement opportunities and influence change.
• Strong communication skills, both written and verbal, with excellent presentation expertise.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Project management and resource planning experience.
• Acute business acumen and understanding of organizational issues and challenges.
• Ability to analyze and interpret time and attendance data.
• Ability to mentor a team, delegate tasks, oversee projects, and drive day-to-day operations.
• Ability to work independently and in a team environment.
• Ability to develop process mapping and standard operating procedures.
• Ability to manage priorities in a fast-paced work environment.

Preferred:

• Workforce Management implementation experience desired.
• Change management and training experience desired.
• Agile project management experience.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Microsoft Office products Word, Excel, and PowerPoint, Project

Preferred:

• Aptitude with Kronos Workforce Central platform
• Aptitude with UKG Pro WFM platform
• Aptitude with Payroll, HCM systems with strong understand of end-to-end data flow and process impact.
• Aptitude with Jira Agile platforms and other project management tools.

Travel: 20%