Customer Experience Specialist – 2nd Shift

Second-shift role with weekend rotation and 100% onsite in Fremont, MI. Customer Experience Specialist, 2nd shift (8-hr), Mon–Fri plus weekend rotation; start between 10:00 AM–2:00 PM; Fremont, MI; hourly pay $15; ongoing/onsite contract for a permanent staffing placement. - High School diploma or GED required - Customer service experience supporting consumers - Strong verbal and written communication - Proficiency with computer systems/CRMs (Salesforce preferred) - Availability for holidays/evenings/weekends as needed

Customer Experience Specialist – 2nd Shift

Location: Fremont, MI (100% On-site)
Pay Rate: $15/hr
Schedule: Monday–Friday + weekend rotation
Start time: Between 10:00 AM – 2:00 PM (8-hour shift)

KEY RESPONSIBILITIES

• Primary support through phone channels, with flexibility to assist via email, live chat, SMS text, eCommerce, and ratings/reviews as needed.
• Support all brands 
• Foster consumer loyalty by delivering exceptional customer service, expert advice, product and nutrition education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions.
• Process quality incidents in compliance with FDA and Nestlé standards.
• Work within Salesforce CRM: Engage OMNI, product info, data privacy handling.
• Role may require availability for holidays, evenings, and weekends within a 24/7 engagement center.

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QUALIFICATIONS / CERTIFICATIONS

• High School Diploma or GED required.
• Additional customer service education or certifications are a plus.
• Strong verbal and written communication skills.
• Proficiency in computer systems and digital tools.
• Strong problem-solving abilities.
• Solid customer service skills and experience supporting consumers.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.