Tax Software Support – Independent Contractor
Location: Remote (US-Based)
Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.
As an Independent Contractor, you will
- Be your own boss.
- Choose when and to whom you provide support services.
- Set your own schedule.
- Provide a distraction-free home office.
- Provide your own home office equipment.
- Handle customer calls, assess needs, and solve problems.
Requirements
- Experience taking inbound and outbound calls.
- Computer skills, including navigating multiple systems and documenting call notes.
- Strong communication skills and the ability to connect with diverse individuals.
- Ability to sit for long periods.
- Patience and empathy.
- Ability to provide services pursuant to your contract independently.
Preferred Qualifications
- Available to provide services on April 14 and 15.
- Comfortable using video chat and screen-sharing tools.
- Adaptable to changing procedures and tech challenges.
- Experience with inbound/outbound customer support; call center experience is a plus.
Hours
- Choose your own schedule by self-scheduling 30-minute blocks or commits.
- Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
- Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
- Submit invoices and receive payment for completed services pursuant to contract.
- Invoice $0.34 per minute of talk time for providing services January–April.
- Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
- Additional performance-based pay may be announced during the season.
- ICs are responsible for their own taxes and expenses.
- Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
- CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
- Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
- OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
- Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
- Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
- Complete an application and pass a background check.
- Sign an Independent Contractor Agreement.
- Complete a W-9 form and set up direct deposit.
- Complete program-specific certifications.
Background Check
For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements
Important Notes
- Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
- Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States
Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.
