Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.

Occ Summary

Provide administrative direction to assigned program to include managing and coordinating financial development and administration, special programs to ensure fulfillment of the program objectives.

Work Performed

Oversee daily operations of multidisciplinary team. Manage, develop and coordinate clinical programs and operational activities to ensure program outcomes meet expectations. Establish viable coalitions among civic, community and health partners in specific locations to plan programs designed to meet chronic and communicable health care conditions, change health behaviors or establish new educational programs. Monitor staffing levels and productivity. Hold staff accountable for deliverables. Evaluate clinical practice of specified discipline and review clinical records to ensure standards of care and quality of services are provided in accordance with core competencies. Keep up to date on regulatory expectations. Developand implement ongoing performance improvement activities. Prepare and monitor the budget components for the clinical department. Perform analysis of financial information, reporting trends and patterns; prepare corrective action plan as necessary. Facilitate the team process including the interdisciplinary communication and negotiation skills. Assist teams in development of team goals and standards; evaluate the educational and competency needs of staff. Maintain liaison with outside educational and professional organizations and agencies to explore implementation of specialized programs at Duke and to encourage participation in specified programs. Coordinate the compilation of and prepare operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Administer various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions and other related activities. Compile and maintain records, reports and documentation of program activities for use in program evaluation. This position may require home visits however; position specific details and duties are available upon request.

Knowledge, Skills and Abilities

The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are: Organized and motivated by a fast-paced environment Able to manage multiple tasks/projects simultaneously Proficient in review and assess needs quickly Strong with the use of computer software tools and data files Comfortable with continuous change and self-initiating Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics)

Level Characteristics

Additional job expectations include the ability to: Maintain strict confidentiality Promote programs and services to community Build effective and trusting relationships with patient/peers Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate Use data to analyze trends and to verify data.

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires a bachelor's degree. Prefer degree in a clinical or business-related field such as Nursing, Social Work, Therapy, Business, allied health, or community health related fields.

Experience

Work requires the ability to plan and administer programs and direct program activities and staff within a specific functional area, acquired through four years of related experience.

Degrees, Licensures, Certifications

See Education.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.