Customer Service Coordinator

Work Mode: Onsite

This is a full-time position. Shifts will vary on weekdays and weekends varying between 5:00 am and 9:00 pm CST. 

Opportunity

The Customer Service Coordinator plays a vital role in delivering exceptional customer experience at our upscale grocery store. This position supports the Customer Service Supervisor by overseeing the guest service team, resolving customer concerns, and ensuring a welcoming, efficient, and luxurious shopping environment. The ideal candidate is a proactive leader with a passion for hospitality, attention to detail, and a commitment to excellence.

SPECIFIC RESPONSIBILITIES

Customer Experience Leadership

• Serve as a role model for outstanding customer service, ensuring every guest feels valued and cared for 
• Proactively engage with customers to resolve issues, answer questions, and enhance their shopping experience 
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Team Support and Supervision 

• Provide guidance and support to customer service associates 
• Assist cashiers by ringing sales and monitoring self-checkout area 
• Assist with training, coaching, and performance feedback to maintain high service standards 

Operational Excellence 

• Monitor front end operations to ensure efficiency, cleanliness, and adherence to store policies  
• Oversee register accuracy, bagging standards, and queue management during peak hours 

Problem Solving and Conflict Resolution 

• Handle escalated customer concerns with professionalism and empathy 
• Collaborate with management to address service gaps and implement improvements 

Store Presentation and Safety 

• Ensure front end areas are clean, organized, and visually aligned with brand standards 
• Support safety protocols as assist in emergency procedures when needed 
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Collaboration and Communication 

• Communicate effectively with team members and leadership 
• Provide guidance and support to associates, helping resolve questions, concerns, and workflow challenges 
• Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence 
• Support store-wide initiatives and contribute to a positive work environment 
• Act as MOD on as needed rotational basis and follow responsibilities and expectations as set in the MOD SOP 
• Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action 
• Document incidents and communicate follow-up needs to store leadership 
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Skills/Requirements

• Highschool diploma or equivalent required 
• Must be 18 years old and have ability to obtain a liquor license  
• 1+ years of experience in customer service or retail leadership preferred 
• Strong communication, interpersonal, and organizational skills 
• Ability to lead by example and motivate a team 
• Calm under pressure with excellent problem-solving abilities 
• Familiarity with POS systems and handling cash/card transactions 
• Basic computer software skills (e.g., Excell, word, outlook) 
• Passion for food, hospitality, and creating memorable customer experiences 
• Ability to lift up to 50lbs and stand for long periods of time 
• Flexible availability, including nights, weekends, and holidays 

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $17.50 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.