OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO: As a Senior Printer Technician at EOS IT Solutions, you will oversee the maintenance, optimization, and technical support of client printer assets, ensuring seamless operation of the printing infrastructure. You will provide advanced technical support for APAC users, manage escalations across tiers 1–3, and contribute to process improvements and SOP development.
KEY RESPONSIBILITIES:
Technical Leadership
- Provide advanced technical support for complex printer-related issues and lead escalated problem resolution.
- Offer innovative solutions to optimize printing infrastructure performance.
Printer Maintenance and Repairs
- Perform maintenance tasks and lead service repairs on client printers.
- Coordinate with vendors for complex technical issues.
- Assist System Administrators in managing and troubleshooting print server infrastructure.
Support Management (Tiers 1–3)
- Manage printer-related support across tiers 1–3.
- Collaborate with end-users and higher-tier support for efficient issue resolution.
- Utilize HP Web Jetadmin utility to push configuration and firmware updates.
SOP Development
- Contribute to creating and maintaining SOPs for the client’s printing environment.
- Ensure SOPs remain accurate and aligned with evolving requirements.
ESSENTIAL CRITERIA:
- High school diploma or equivalent; technical certifications preferred.
- 1–3 years of experience as a Printer Technician or similar role.
- Expertise in troubleshooting and resolving complex printer issues.
- Strong organizational, communication, and interpersonal skills.
- Ability to manage stakeholders effectively.
- Passion for innovative problem-solving.
DESIRABLE CRITERIA:
- Familiarity with HP printers and Web Jetadmin utility.
- Experience in advanced printer maintenance and optimization.
- Knowledge of Windows Server environments.
- Proven track record of implementing process improvements.
- Ability to collaborate with cross-functional teams.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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