At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Regional Service Manager - South

In this role, you will ensure the efficient planning and fulfillment of products required by customers, focusing on performance improvements such as on-time delivery, lead time reduction, inventory management, and supply plan optimization. You will support production scheduling, material planning, and inventory optimization while driving improvement initiatives and ensuring high customer service levels.

The work model for the role is: Remote; Houston, TX or Baton Rouge, LA area.

This role is contributing to the Process Automation Energy Industries Division.

Your role and responsibilities:

• Provide site service to ensure safe and efficient plant operation utilizing the ABB Symphony+ or 800xA Distributed Control System.
  
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
  
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
  
• Maintain customer database by logging each call and the support provided.
  
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
  
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
  
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice provided was effective.
  
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.
  

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• High-school diploma and comparable military technical training. Minimum 1 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
  
• Must be willing to maintain overnight travel of 80%.
  
• You will develop and be mentored to provide outstanding field service support of ABB Symphony+ or 800xA Distributed Control System.
  
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
  
• Applicants must speak fluent English and have a legal driver's license.
  
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
  

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  
• Choice between two dental plan options: Core and Core Plus
  
• Vision benefit
  
• Company paid life insurance (2X base pay)
  
• Company paid AD&D (1X base pay)
  
• Voluntary life and AD&D - 100% employee paid up to maximums
  
• Short Term Disability - up to 26 weeks - Company paid
  
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  
• Parental Leave - up to 6 weeks
  
• Employee Assistance Program
  
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  
• Employee discount program
  

Retirement

• 401k Savings Plan with Company Contributions
  
• Employee Stock Acquisition Plan (ESAP)
  

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

More about us:
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.PandoLogic. Category:Installation & Maintenance, Keywords:Field Service Representative, Location:Houston, TX-77007