Dealer Representative
BRAMPTON, MI, 49837, USA
- $40,000 - $60,000 p/year
- Automotive
- Full-time
- collision repair
- dealer representative
- customer service
The Dealer Representative at Assured Auto manages the customer experience and facilitates communication between dealerships, insurance companies, and repair facilities for collision services. Responsibilities include scheduling repairs, coordinating parts and sublet work, managing documentation, and ensuring compliance with insurance and company policies. The role requires strong customer service skills, knowledge of vehicle repairs, and the ability to manage multiple tasks in a fast-paced environment.
Company: Assured Automotive
At Assured Auto, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.
Benefits That Drive Your Success Assured Auto offers comprehensive benefits as an industry leader, including:
Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Job Description:
The Dealer Representative, (Dealer Rep) primary responsibility and accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Boyd’s partners. The Dealer Rep plays a pivotal role in the success of the customer’s experience by ensuring they are managing the relationship between the customer, insurance company, dealership and the repair facility.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Role and Requirements
Effectively manage a positive and productive business relationship between dealership and repair facility
Accurate Diagnosis of Collision Damage & Refinishing Operations
Communicate clearly the Repair process, and address all questions to ensure client’s confidence
Manage the R.O. Package and ensure all information is captured and accurate. This package must accompany the vehicle during the delivery
Schedule Customers for repairs & assign Job Classification accordingly
Order parts & arrange sublet repairs with vendors when required for each RO
Organize Dealer sublet mechanical work
Arrange Dealer Internal and Warranty work for repairs
Adhere to all Insurance programs, procedures & guidelines
Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)
Capture all prior damages on vehicle inspection sheet including photo’s during walk-around
Document and communicate service problems related to delays
Work with the Production Supervisor on any repair related concerns/supplements
Manage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick up of tow)
Respond to and Arrange for any valet service tows or service as per Assured Claims Centre
Communicate all customer requests and needs to appropriate team members
Communicate updates with Customers & Insurance claims personnel
Update Customers on progress of vehicle through-out production
Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)
Provide 24 hour notice of vehicle ready for delivery to customer
Personal delivery of the Vehicle to customer
Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/ payment slips)
Uphold Store policies regarding payments, purchases, documentation, etc.
Support all team members when required
Participate in daily production meeting with the Management Team, as required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)
Uphold Assured’s Core Values : Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our “10 Promise”
Work Tools to be Utilized
Scheduling Tool: Progi Calendar, Google Calendars
Management Information System: Summit, Repair Centre
Rental Management Systems: ARMS, Dial
Comprehensive Knowledge of: Mitchell, Audatex
Parts sourcing: Car-part, Progi, APU
Education and/or Experience Required
Post-secondary education or equivalent
A minimum of 1 years previous experience in a collision repair environment or a similar role
Required Skills/Abilities
Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Sales driven, while successfully delivering great customer service
Strong attention to detail and a high degree of accuracy
Consistently demonstrates a successful client experience
Communicate effectively, both verbally and in writing
Ability to interpret work scope from vehicle estimates or work orders
I-Car Registered (working towards Gold Class certification)
Working knowledge of vehicle repairs practices
Valid G-Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#AASJ
Compensation Details:
Compensation:
$40,000 - $60,000 per year
Compensation is commensurate with skill, education and experience.
Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.
Assured Auto is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
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