CLINIC OPERATIONAL SUPERVISOR

ABOUT CAMPBELL COUNTY HEALTH

Campbell County Health (CCH) is more than just a hospital—we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics—including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility.

To be responsive to our employee’s needs we offer:

• Generous PTO accrual (increases with tenure)
• Paid sick leave days
• Medical/Dental/Vision
• Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
• 403(b) with employer match
• Early Childhood Center, discounted on-site childcare
• And more! Click here to learn more about our full benefits package

Job Summary

Working under the supervision of the Clinic Director, the Operational Supervisor assesses, plans, implements, evaluates and collaborates with other departments to ensure excellence in patient and family care reflective of Campbell County Health (CCH) and Campbell County Medical Group’s (CCMG) mission, vision and values. This position provides oversight, planning, assigning, and management of the work of professional and non-professional nursing, physician, and advanced clinical providers in the clinics for which they are responsible. Required to participate in interviewing and hiring staff and directly responsible for orienting and training personnel. The Operational Supervisor will integrate clinic goals for improvement across the care continuum. The Operational Supervisor is responsible for daily charge reconciliation for responsible clinics (in conjunction with the Clinical Supervisor). The Operational Supervisor will actively collaborate with the Clinic Director, including preparation of monthly and bi-weekly statistical analyses of key clinic functions.

Essential Functions

• Exhibits a thorough understanding of Ambulatory Clinic function and provides daily oversight and management of staff performance and expectations to facilitate cohesive clinic operation
• Ensures superior ongoing patient satisfaction and customer service
• Conducts management responsibilities in a positive, professional manner
• Exercises excellent interpersonal relationship skills in the management and coordination of clinical staff
• Exercises effective problem solving skills
• Demonstrates efficient time management and prioritization skills
• Ensures staff accountability in implementing the nursing process (assessment, implementation and updating plan of care, performing interventions, providing patient and family education, and evaluation of outcomes)
• Delegate tasks to staff and supervise follow-up
• Is proficient in all electronic health records applications
• Is proficient in Microsoft Office prepare reports and summaries as needed
• Ensure that all paperwork and documentation is accurate and timely
• Participates in the interviewing, hiring, and onboarding of clinical staff, and performance evaluations of clinical staffing conjunction with the Clinic Directors
• Responsible for planning and assists with implementation of departmental training including orientation, competency assessment, mentoring, coaching and evaluation (with Director’s input)
• Ensures staff are appropriately trained in current services and procedures for competency in best practice
• Assists in the development of department budget and maintains fiscal compliance
• Evaluates, implements, and coordinates the training for new procedures and equipment
• Reviews, adjusts and plans daily staffing levels to ensure safe and cost-effective patient care. Completes clinical staff schedule to ensure appropriate coverage, including providing coverage for unexpected absences.
• Communicates with Front Desk Supervisor to facilitate excellent patient flow and provide cohesive service
• Ensures adequate stock of medical supplies by monitoring par levels and timely ordering process
• Performs daily charge reconciliation for all responsible clinics
• Responsible for agenda and holding meetings with all staff on a monthly basis in collaboration with Clinic Directors
• Serves as liaison between clinical staff and clinic Directors
• Maintains confidentiality of all personnel and patient care and relations information
• Ensure that all staff represent CCH and CCMG in a professional manner
• Actively participates in Strategic Planning for the department and organization
• Collaborates in development and achievement of departmental goals and objectives
• Actively participates in Customer/Guest Relations and Mandatory Education programs
• Participates in the development of departmental policies and assures staff compliance with Hospital, Ambulatory Clinic and departmental standards of practice
• Assists with development and implementation of departmental strategic plan when applicable as assigned.
• May be required to manage in other clinic environments according to the distribution of staff and patient loads.
• Enforces and models CCH & CCMG mission, vision and values
• Must be free from governmental sanctions involving health care and/or financial practices
• Complies with the hospital’s Corporate Compliance Program, including, but not limited to the Code of Conduct, laws and regulations, and hospital policies and procedures.
• Performs other duties as assigned

Job Qualifications

• Education
  • Graduate of an accredited school of nursing or Bachelor’s degree in Business Administration or related field, or 3–5 years of work-related experience.
• Certifications required
  • See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy
• Experience
  • Experience in an ambulatory clinic preferred.

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