Our office in Hunt Valley, MD is hiring for a Customer Service Representative working with the Employee Benefits insurance industry. Do you have experience working in a high-volume customer service environment? Do you enjoy working with clients and gaining the satisfaction of helping others? If you are who we seek, then apply now!

Summary:

This position is responsible for day-to-day customer service and enrollment of designated client accounts. 

The Ideal Candidate:

• An excellent problem solver, you thrive on making customers happy and coming up with great solutions
• You have a strong sense of teamwork, and you are highly dependable
• You are communicative and able to be effective via written and oral communication

If this sounds like you, we invite you to keep reading and apply!

• Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
• Answer and file various email questions of participants and HR contacts through multiple email boxes
• Key client employee enrollment data into internet-based computer system using established office procedures
• Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
• Process client employee changes and terminations following established office procedures
• Track open carrier or client employee issues and report on progress toward completion.
• Assist client contacts with general insurance rules and compliance
• Review benefit communication material for accuracy and completeness.
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
• Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
• Maintain composure and effectiveness under pressure in a deadline driven environment.
• Perform other duties as assigned.

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.