Overview:
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Responsibilities:
MV Transportation is seeking an Operations Manager who will provide support, leadership and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:
- Effectively manage on-time performance and driver availability.
- Effectively manage customer relations through both direct contact and outreach programs.
- Assistance of the General Manager and Assistant Manager with personnel/employee relations, service delivery, customer service, and other duties as assigned.
- Act as first level for all employee disciplinary and performance issues.
- Oversee all Operations when the buses are in service, including regular service, charter service, game day service, and all other extra events when the buses are utilized.
- Scheduling for Supervisors, Dispatchers, and bus drivers.
- Monitor schedules and personnel, coordinate replacements and substitutions as required.
- Report as necessary any detours, route adjustments, accidents, incidents, or other abnormalities.
- Maintain client contact routinely to meet or exceed expectations.
- Assist with conducting periodic departmental audits.
- Daily, weekly, and monthly review of key operational metrics.
- Implement, promote, and adhere to company policies and procedures.
- Participates in location labor and employee relations activities.
Qualifications:
Talent Requirements:
- Must have a valid Class B CDL with B and P endorsements and meet all driver requirements.
- At least five (5) years in public transportation operations or related experience with a minimum of 2 years supervisory or management level experience.
- Qualification to oversee all drivers and supervisors, run operations during peak periods and handle safety and customer service training.
- Knowledge of the contractual obligations is a must to perform this job correctly.
- Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
- Experience managing fast paced environment.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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