Lead Technical Product Manager - Digital Experience

Lead a platform powering $12B+ sales capacity with ownership of APIs, portals and AI-driven automation. Lead Technical Product Manager; full-time, on-site/remote flexible (location unspecified); permanent role owning Onyx annuity platform, APIs, integrations and portals; outcome-focused roadmap and metrics. - 5+ years product management, 3+ years on technical/platform products - Strong technical fluency with APIs, microservices, cloud (AWS/GCP/Azure) - Experience with B2B portals, driving adoption and CSAT improvements - Data skills: analytics, SQL or collaboration with data teams - Proven track record of delivering measurable business outcomes

Overview We are a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. The company's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Onyx is a robust, multi-module annuity administrative platform utilized by multiple companies within. Built on a modern tech stack, it successfully launched in 2020. Onyx offers seamless integration capabilities, advanced analytics, and user-friendly interfaces, supporting efficient operations and scalability. It plays a critical role in streamlining processes and enhancing customer experience across the organization. The Opportunity We're looking for an exceptional Lead Technical Product Manager who is obsessed with outcomes, not outputs. This role sits at the intersection of platform architecture, portal experiences, and data-driven decision making. You'll own critical platform capabilities—APIs, integrations, and agent/advisor/client portals—that directly enable our partners to achieve $12B+ in sales capacity. You'll measure success not by features shipped, but by measurable business outcomes: Zero Touch rates, cycle time reduction, agent adoption, and carrier-validated cost savings. This is a role for someone who: ● Thinks in outcomes — You start with the business result and work backward to the solution ● Lives in data — You establish baselines, track leading indicators, and make decisions based on evidence ● Embraces AI — You see AI/ML as a tool to accelerate automation and improve decision quality ● Builds platforms that scale — You create capabilities that multiply team productivity What Own Platform & API Strategy ● Design and own our API strategy—REST, webhooks, event-driven architectures ● Build platform capabilities that enable 25-30% Zero Touch processing rates ● Create reusable capabilities used by 2+ features each, reducing development time ● Architect integrations that support distribution partners and carrier workflows Portal Experiences ● Own the agent/advisor/client portal product strategy and roadmap ● Drive portal adoption from current state to 70% adoption target ● Achieve >80% agent CSAT through UX improvements and self-service capabilities ● Reduce support volume by 25% through portal-based self-service features Outcome-Driven Product Management ● Define success metrics for every feature before development begins ● Establish baselines, track leading indicators weekly, review outcomes monthly ● Drive carrier-validated operational savings through intelligent automation ● Document data-driven decisions with measurable impact AI & Intelligent Automation ● Identify opportunities for AI/ML to improve processing automation ● Partner with engineering to implement intelligent document processing, rules optimization, and predictive workflows ● Use AI-assisted tools to reduce PRD-to-launch cycle time by 25% ● Build features that compound—every release makes the next one easier What Makes You a Fit Product / Technical Depth ● 5+ years of product management with at least 3 years on technical/platform products ● Understanding of APIs, microservices, event-driven architectures ● Experience with modern tech stacks and cloud platforms (AWS/GCP/Azure) ● Experience working with data science teams or implementing AI-powered features ● Familiarity with LLMs, intelligent document processing, or predictive analytics (nice to have) Outcome Obsession ● You measure success by business outcomes, not feature velocity ● Experience defining and tracking OKRs with explicit, measurable key results ● You've driven measurable cost savings, efficiency gains, or revenue impact ● Comfortable presenting outcome dashboards to executives and stakeholders Data-Driven Mindset ● You establish baselines before measuring improvement ● Experience building metrics frameworks—leading vs. lagging indicators ● Fluent in analytics tools and comfortable writing SQL or working with data teams ● You've made product decisions based on data and documented the impact Portal & User Experience ● Experience owning B2B portal products—agent portals, partner portals, or customer portals ● Track record of driving adoption and improving user satisfaction scores ● Understanding of self-service design patterns that reduce support burden ● Experience with e-commerce, workflow, or transactional portal experiences Core Competencies Technical Excellence ● Fluent in technical discussions about system design, data models, and API contracts ● Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions ● Experience with event streaming, message queues, and asynchronous processing ● Understanding of security, compliance, and data privacy requirements Product Craft ● Exceptional at breaking down complex problems into shippable increments ● Write technical specs that engineers love and business stakeholders understand ● Experience with modern product tools (analytics, A/B testing, feature flags) ● Strong analytical skills with ability to synthesize data into actionable insights Leadership & Communication ● Influence without authority across engineering, design, and business teams ● Communicate complex technical concepts simply to any audience ● Comfortable presenting to engineers, executives, and customers ● Extreme ownership — you own outcomes, not just outputs Requirements ● 5+ years of product management experience, with 3+ years on technical products ● Proven track record of driving measurable business outcomes ● Experience with B2B portals, platforms, or developer tools ● Strong technical background—you should be dangerous enough to prototype Nice to Have ● Experience in fintech, insurtech, or regulated industries ● Previous engineering or technical background ● Experience with AI/ML product features or intelligent automation ● Track record of building and scaling platform teams ● Familiarity with annuity, life insurance, or financial services operations Why Join Us ● Impact: Your work directly affects our core platform and every product we build ● Growth: We're scaling rapidly - help us build the foundation for the next 10x ● Ownership: Real autonomy to make decisions and drive outcomes ● Team: Work with exceptional engineers who care about craft and shipping ● Learning: Exposure to complex technical challenges and business problems