Case Manager - JOB DESCRIPTION

POSITION OVERVIEW

The Case Manager is responsible for delivery of comprehensive, trauma informed advocacy and support for families with children impacted by housing instability.  Case Managers will provide direct service provision through assessment, goal development and collaborative partnerships with internal and external service provider linkages to support, improve and restore stability. Case Managers will provide client centered engagement by providing direct service support for case management, establishing housing plans, vocational and educational service planning and connecting families with securing financial resources to assist with achieving permanent housing.

MAJOR DUTIES AND RESPONSIBILITIES

·       Provide comprehensive trauma-informed case management services to families impacted by housing instability through advocacy, education, and resource coordination.

·       Complete intake and assessments of needs for stability and safety.

-Provide trauma-informed counseling and crisis intervention to residents.

·       - Participate in administrative and operational tasks, including completing required documentation in a timely manner to ensure quality service delivery and compliance with city and state regulations.

·       Practice trauma-informed, culturally, and linguistically sensitive, client-centered practices in all interactions with residents, staff, CBOs and other stakeholders.

·       Participate in professional development internal and external training to enhance and develop clinical skills with the client population.

·       Attend weekly supervision, group supervision, monthly case conferences, and staff meetings.

·       Perform other duties as assigned by the Director of Clinical Services and Program Director.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

·       Bachelor’s degree in human services or related field preferred.

·       High diploma or GED plus three (3) years’ experience required.

REQUIRED SKILLS AND EXPERIENCE

·       Bi-lingual, Mandarin or Spanish preferred.

·       Experience in conducting intakes, assessment, crisis intervention, resource coordination, case management, and counseling.

·       Experience in assessing vocational and educational needs to assist clients with job readiness and other economic empowerment opportunities.

·       Proficiency in trauma-informed care, client-centered practices and cultural humility.

·       Commitment to person-centered, recovery-focused and trauma-informed service strategies, upholding residents’ rights and self-determination in service provision to families.

·       Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.

·       Must have ability to be flexible of schedule as needed.

·       Must be able to lift 10 pounds at times, occasionally reach and bend.

·       May require occasional work outside established working hours, including evenings and weekends.

Location: Flushing, Queens 

Shifts: Day.

 

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