Are you a compassionate and skilled Registered Nurse with a knack for delivering excellent patient care over the phone? Do you thrive in fast-paced environments and love providing immediate support to patients? Join our team as a
Registered Nurse - Service Center and make a real impact on our patients' lives by ensuring patient needs are met promptly and effectively through inquiries, care coordination, efficient communication, triage, and first-call resolution!
Position Overview: As a Registered Nurse in our service center, you'll support patients by answering questions, offering guidance and providing essential triage, with empathy and expertise. Working alongside a team of service center scheduling agents and other experienced nurses, your role will focus on first-call resolution, aiming to resolve patient needs in a single call and ensure that each patient feels cared for and supported.
We've grown into a leading community health center. With 40+ clinics across Washington State and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, "
WE are Yakima" and "
YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families.
What We Offer- Competitive pay: $39.30-$48.14/hour DOE with the ability to go higher for highly experienced candidates
What You'll Do:- Patient Triage: Assess the urgency of patient needs, gather pertinent information to ensure appropriate responses, and direct care as necessary.
- Patient Inquiries: Respond to patient questions regarding medications, treatments, and general healthcare information.
- Care Coordination: Guide patients to the right resources, send messages to providers, and advise on next steps. Work with the healthcare team to create and implement care plans, coordinate referrals, and educate patients about medications and side effects.
- Efficient Communication: Collaborate with our local team of nurses to ensure consistency, quality, and warmth in every patient interaction.
- First-Call Resolution: Aim to resolve patient concerns during the initial call to foster trust and patient satisfaction.
- Comprehensive Care: During patient calls, discuss main concerns, take health information, and document information in the electronic medical record (EMR) system.
What We're Looking For:- Licensed Registered Nurse: An active Washington RN license is required.
- Excellent Communication Skills: Ability to communicate clearly and empathetically with patients.
- Problem-Solving Abilities: Strong critical thinking and clinical judgment to resolve issues promptly and effectively.
- Team Spirit: Desire to work with a collaborative team, sharing knowledge and supporting each other in achieving top-notch patient care.
Why Join Us?- Be part of a supportive, dedicated team focused on delivering meaningful care.
- Regular business hours provide a stable schedule and work-life balance.
- Opportunity to make a direct impact on patient satisfaction and health outcomes.
Qualifications:- Associate's or Bachelor's Degree in Nursing
- Washington RN licensure
- Dual licensure in Washington and Oregon is required within 120 days of hire.
- If an RN license is in a participating Nurse Licensure Compact (NLC) state, the following requirements apply: Must submit proof of license in state of residence. Must submit proof of completion for the required suicide prevention training during 1st week of onboarding. If relocating to Washington State, must obtain WA RN license within 6 months of hire. Must update the primary state of residence within 60 days (applies to anyone relocating to Washington State). Military Nurses are not required to obtain a Nurse Licensure Compact (NLC)
- BCLS certification within 90 days of hire; ACLS & PALS are preferred
- Bilingual (English/Spanish) preferred at a level 10. An additional 4% differential is available for your bilingual skills
If you're passionate about patient care, thrive in a collaborative environment, and love the idea of bringing your nursing skills to a service center setting, we'd love to meet you!
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at
...@yvfwc.org for more information about this opportunity.
