Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet guests in a professional manner; anticipate and service the guests' needs before requests are necessary.*

• Serve beverage and food items with the ability to describe all menu items with detail and preparation methods in order to assist servers. *

• Assist with guest service including retrieving food from the kitchen and safely transporting it to guests, as well as removal of items from the guests' table.*

• Forward any guest concerns to the applicable wait staff person or supervisor*

• Breakdown, clean and set-up of tables, buffets, and food stations.*

• Stock linen, china, silver, and glassware for service ensuring that all are polished and in good condition.*

• Ensure that all side work assigned is accomplished in a clean and orderly manner.*

• Restock all dining and service areas, ensuring that condiments are amply supplied on the guest table prior to the guests taking their seats.* 

• Perform other duties as assigned.

Qualifications:

• Must be 18 years of age or older.  

• Minimum of 1 year of related experience - experience in the F&B industry preferred

Knowledge, Skills, and Abilities:

• Must display a professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

• Must be friendly, upbeat, work well with other employees, and be able to interact with guests

• Must be able to multitask while prioritizing job tasks and assignments

Job Demands:

• While performing the duties of this job, the employee is required to:

• Reaching Forward Frequent (34%-66%)

• Reaching Overhead Frequent (34%-66%)

• Finger Dexterity Frequent (34%-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• Lifting Frequent (34%-66%): Up to 50 lbs. 

• This is a union position, and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will most likely require working flexible hours including days, evenings, weekends, and holidays to meet operational demands.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.