We are seeking a dynamic and results-driven Branch Operations Specialist to lead strategic initiatives, oversee branch operations, and drive growth through effective leadership, cross-functional collaboration, and innovative programs. This role combines operational excellence, sales enablement, marketing execution, financial oversight, and employee engagement to ensure the branch remains a top-performing unit nationwide.

• Branch Operations
• Deploy and manage multiple company initiatives, ensuring successful execution and recognition as a top-performing branch.
• Develop and implement yearly strategic initiatives to drive organic growth, mergers, recruiting, and productivity improvements.
• Foster a positive branch culture through employee engagement programs, satisfaction surveys, focus groups, and appreciation events.
• Review client consulting agreements for accuracy in scope, rates, and contractual details.
• Maintain contingency plans to ensure compliance with business operating standards and systems.
• Provide operational support during mergers and integrations, serving as a key point of contact.
• Sales Operations & Marketing
• Manage a 9-week summer sales internship program, including recruitment, onboarding, training, mentorship, and evaluations.
• Plan and execute marketing events such as client seminars, roundtables, appreciation events, and employee functions.
• Build and maintain strong vendor and carrier partnerships, securing sponsorships and evaluating ROI to improve future events.
• Finance
• Collaborate with production, finance, and carrier partners to resolve commission discrepancies and ensure client satisfaction.
• Review monthly forecasts, identify cost-saving measures, and analyze branch-level expenses for efficiency.
• Talent Management
• Implement onboarding processes to ensure new hires have equipment, systems, and access on day one.
• Oversee all new hire onboarding activities, ensuring a smooth and successful transition into the organization.

Required:

• 3 years related experience required.
  
  

Preferred qualifications:

• Proven track record in branch operations, sales enablement, and employee engagement.
• Strong leadership and project management skills with experience in cross-functional collaboration.
• Excellent communication and relationship-building abilities with internal teams, clients, and vendor partners.
• Financial acumen with experience in forecasting, cost-saving initiatives, and revenue growth. (preferred not required) 
• Ability to design and deliver training programs and operational best practices.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.