Job Title: Technical Support Specialist
Job Type: Full-Time
Hours: 40 hours/week | Monday – Friday, 5:00 AM – 4:00 PM Pacific Time
Pay Rate: $17/hr
Overtime: Occasional opportunities for overtime available
About the Role
We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction.
The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner
- Process orders, returns, exchanges, and warranty claims accurately using internal systems
- Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary
- Provide accurate information about products, services, and company policies
- Maintain and update customer records in CRM or ERP systems
- Track and follow up on open issues to ensure timely resolution and customer satisfaction
- Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs
- Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1–3 years of experience in customer service or a similar client-facing role preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with using internal systems
- Ability to multitask and remain calm under pressure
- Must be self-motivated, detail-oriented, and a team player
Schedule & Work Environment
- Hours of Operation: Monday to Friday, 5:00 AM – 4:00 PM Pacific Time
- Work Week: 40 hours, with occasional opportunities for overtime
Join our team and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we’d love to hear from you!
