Customer Care Specialist

? Swedesboro, NJ

? Full-Time | Hybrid (2 days/week onsite after training)

About the Role

We are seeking a compassionate, patient, and adaptable Customer Service Representative to join our team in Swedesboro, NJ. In this role, you will support pet patients, their owners, and healthcare providers by delivering exceptional service across multiple communication channels. This is a great opportunity for someone who thrives in a fast‑paced, mission‑driven environment and wants to build a long-term career in customer care and pharmacy services.

What You’ll Do

• Provide customer service with kindness, empathy, patience, and professionalism
• Navigate patient and prescriber profiles across multiple systems with accuracy
• Adapt quickly to varied customer interactions (inbound, outbound, email, SMS, chat, mailed prescriptions)
• Work collaboratively with a cross-functional team—including pharmacy, fulfillment, and operations
• Maintain a positive, solutions-focused mindset while keeping pet patients and customers at the center

Training & Work Environment

New Hire Training (Onsite, Paid) – Swedesboro, NJ Campus

• 6 weeks of in-classroom training
  • Weeks 1–3: Monday–Friday, 8:00 AM – 4:30 PM
  • Weeks 4–6: Monday–Friday, start times may shift to 9 AM or 10 AM
• Training includes exposure to:
  • State-of-the-art labs
  • Shipping and warehousing operations
  • Preparation to become a Customer Care Specialist
  • Registration as a New Jersey Pharmacy Technician

Post-Training Schedule

• Standard shift: 11:30 AM – 8:00 PM (subject to change by shift bid)
• Call Center Hours:
  • Mon–Fri: 8:00 AM – 9:00 PM
  • Sat: 9:00 AM – 5:00 PM
• Hybrid schedule requiring 2 in-office days per week
• Weekend requirement:
  • 1 Saturday per month (9 AM–5 PM)
  • 1 additional Saturday per quarter

Who You Are

• Patient, empathetic, and customer-obsessed
• Comfortable multitasking across several communication channels
• Able to work independently and collaboratively
• Positive and professional, even in fast-changing situations
• Excited to support both people and pets with care and accuracy

Job Type & Location

This is a Contract to Hire position based out of Swedesboro, NJ.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Swedesboro,NJ.

Application Deadline

This position is anticipated to close on Jan 2, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.