Assistant General Manager
New York, NY, United States
- Hospitality
- assistant general manager
- operations management
- customer service
The Assistant General Manager supports the General Manager in overseeing daily operations, team development, and delivering excellent customer service in a fast-paced environment. Responsibilities include staff training, scheduling, inventory management, cost control, and driving sales growth through marketing initiatives. The role emphasizes leadership, problem-solving, and fostering a positive workplace culture while promoting continuous improvement and employee engagement.
Are you a motivated leader who thrives in a fast-paced environment? We’re looking for an Assistant General Manager who can support the General Manager in leading daily operations, developing a strong team, and ensuring an outstanding experience for every customer. In this role, you’ll help drive results, create a positive workplace culture, and step in as a trusted second-in-command to keep everything running smoothly. If you’re passionate about people, problem-solving, and growth, this is the opportunity for you.
Assistant General Manager Responsibilities
- Support the General Manager in recruiting, training, coaching, and developing a high-performing team.
- Lead by example, creating a positive, fun, and values-driven environment for both employees and customers.
- Deliver outstanding customer service by ensuring consistency, speed, friendliness, and quality.
- Assist with scheduling, labor management, inventory, and compliance with food safety and health standards.
- Contribute to profitability by helping manage budgets, control costs, and drive sales growth through marketing, merchandising, and catering opportunities.
- Support training programs, performance reviews, and employee engagement initiatives to minimize turnover and build team satisfaction.
- Ensure food and beverage excellence by maintaining consistent standards, coaching staff, and upholding brand guidelines.
- Act as a leader of change, communicating new initiatives, motivating the team, and promoting continuous improvement.
Assistant General Manager Qualifications
- Proven leadership experience in operations, customer service, or team management.
- Strong people skills with the ability to coach, develop, and inspire others.
- Business acumen with knowledge of labor management, scheduling, and cost control.
- Ability to thrive in a dynamic, customer-focused environment.
- Passion for teamwork, problem-solving, and delivering results.
Why You’ll Love This Role
- Health, Vision & Dental Insurance – comprehensive coverage for you and your family.
- 401(k) – plan and invest in your future.
- Paid Time Off (PTO) – vacation, personal, and sick days for work-life balance.
- Performance Bonus – earn rewards for achieving results.
- Career growth with opportunities to move into a General Manager role (and beyond)!
- A supportive team culture that values diversity, inclusion, and professional development.




