Vice President CX Business Development
New York, NY, 10007, USA
- Marketing
- Internship
- Customer Experience
- Business Development
- Client Relationship Management
The Vice President CX Business Development leads growth initiatives within Kantar’s Customer Experience portfolio by identifying client needs, delivering tailored proposals, and converting opportunities into business wins. This role requires strong commercial acumen, expertise in CX tools and programs, and effective collaboration with internal teams and external partners. The VP also coaches account teams, manages pipelines, and helps drive strategic improvements to maximize client and business value.
Kantar is looking for a VP Business Development to drive additional growth from our robust CX portfolio in new and existing accounts within Kantar’s Insights division. The successful candidate will have a strong understanding of modern Customer Experience programsin order to intimately understand client needs, deliver the best responses to their challenges, and convert business opportunities for the CX team.
RESPONSIBILITIES
Delivers winning proposals and pitches. Acts a trusted adviser to clients to develop an emerging or formal CX brief into a win for Kantar
Pursues self-generated and inbound leads, managing them effectively through relevant Kantar channels to maximize chances of winning
Provides analysis and insight to feed into BD planning - proactively suggests strategic and process improvements. Effectively reacts to changing needs of the business
Manages own pipeline on client opportunities, typically taking a brief (emerging or formal) and progressing it to a win
Prioritizes opportunities relevant to Kantar BD strategy and/or own skillset. Supports larger opportunities
Coaches CX account teams on commercial best practice to ensure proposals and pitches are delivered with impact
Takes ownership of own learning agenda. Has right level of knowledge and gravitas to identify and develop domain opportunities when talking to clients.
Consistently looks to maximize personal win rate, in line with commercial best practice and profit guardrails
Support a strong partnership ecosystem across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer
Develops strong relationships and collaborates meaningfully across Kantar, relevant to their objectives and priorities
Builds strong relationships with our client, commercial and domain leads
Demonstrates our core values and behaviours, celebrates wins and learns from our losses
CAPABILITIES
Adept at selling a range of tools, balancing the needs of the client and the Kantar business
Commercially focused, with experience of selling CX-focused solutions to a variety of clients
Able to deliver winning proposals independently and support on larger opportunities
Strong technical knowledge of CX offer and tools to pinpoint the Kantar value proposition to clients
Effective knowledge of the Kantar business - leverages a strong network of contacts and knowledge of our offer
Constructively challenges existing processes and identifies area for improvement
Compelling client presenter and storyteller
Able to engage a range of client archetypes and industries and identify and deliver against their needs
An effective networker, and a purposeful collaborator; builds essential to winning work
Dynamic communicator: writes proposals and delivers pitches that flex to the needs and context of specific clients
Focused squarely on developing opportunities and delivering winning proposals and pitches: from emerging project opportunity to winning work
Proven success working with partners such as Qualtrics and Medallia
SKILLS
An ability to think clearly and incisively about strategic CX issues related to client’s business needs and briefs
Leading and preparing bespoke research proposals with clients with CX vision and energy from start to finish
Working with the wider CX team and being the focal point in client discussions
What’s in it for you
We provide a highly competitive benefits package!
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, Vision and benefits to cover unique healthcare needs
- Wellness Program
- 401k with matching
- Tuition Reimbursement, Commuter benefits
- Unlimited PTO
At Kantar, we go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking, and better commercial outcomes.
Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
PRIVACY DISCLOSURE: By applying to this opportunity, you consent to the personal data you provide to us being processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS for as long as is necessary for recruitment purposes.
The salary range for this role is $130,000 - $185,000/year, plus variabe pay. Your final base salary will be determined based on several factors, which may include but are not limited to location, work experience, skills, knowledge, education, and/or certifications. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Location
New York, World Trade CenterUnited States of AmericaKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
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