What you will do:
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
Contact customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
Perform other duties as assigned
How you will do it
This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
Candidate must possess excellent written/verbal communication and outstanding customer service skills.
Position involves the programming of fire alarm, security, and access control system panels.
Experience CCTV and IT and IP networks a plus.
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
On call and after hours work required on occasion at customer need.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
What we look for:
Required
5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
Must have a Maine State Electrical License
NICET ll Level II certification – Strongly Preferred
Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
High School Diploma or equivalent
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements.
Retain any licenses that are required by National, State and Local codes.
HIRING HOURLY RANGE: $30-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position
includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
