What You Will Do

The Operations Manager (OM) is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The OM monitors production volume and responds quickly to changing workflow conditions. This leader contributes positively to the facilitys key performance indicators while also mentoring and building a culture of safety among Associates to achieve a safe working environment.

Responsibility Statements

Ensures all Associates understand and use safe work practices
Completes safety observations of facility
Determines the workload (production volume) for the night sent by corporate; monitors inventory movements in the facility frequently throughout the night
Evaluates staffing needs to meet daily demand; reassigns Associates to new position according to available resources and skill sets to accomplish shift work within established times
Works with Operations Supervisors to set associates up for success; achieves or exceed key performance indicators, safety, performance, and budget targets
Receives and reviews inbound truck schedule; receives and reviews email from receiving train companies (e.g., pioneer rails) regarding incoming trains; schedules night accordingly and alerts Operations Coach
Expedites receiving, picking, and shipping of priority product (e.g., Special Order Express (S.O.E.), Emergency Orders (EME), or Special-Order Sales (S.O.S.)))
Resolves simple and complex warehouse management system issues as they occur
Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.)
Communicates effectively with associates and Performance Instructors regarding business objectives or current issues
Works through the Operations Supervisors to build a work environment of engagement and inclusion
Identifies and assists in implementing process improvements or new processes launched from corporate
Travels to other facilities to assist when needed
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
Participates in the process of hiring talented individuals for the team
Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
Provides resources and support to associates as needed
Assists Supervisors with any issues that may arise that need the resolution of management
Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested
Helps associates on the team transition through change

What you Need to Succeed

Minimum Qualifications
Bachelor's degree in supply chain management, transportation, industrial engineering, business, or related field or equivalent combination of work experience and education
4 years experience in distribution center operations or related area
Leadership experience with direct report responsibility
Experience in mentoring and coaching others
Proven record of complying with safety requirements

Preferred Qualifications
Experience leading others through change
Experience managing resources, time, and budgets
Working knowledge of Microsoft Office including excel, access and/or Lowe's DMS system
Experience taking a lead role in corporate-led initiative or leadership experience in another Lowe's supply chain network facility
Experience building a culture of safety among subordinates and peers
Bi-lingual skills, if applicable to the facility

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Job Industries

• Warehouse & Production