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About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Nurse Manager, Operations - Duke Regional Hospital - Emergency Department

Location: Duke Regional Hospital - 3643 N. Roxboro Street, Durham NC 27704

About the department:
Emergency Services at Duke Regional Hospital is a 89-bed department caring primarily for patients experiencing ischemic strokes, non-specific chest pains, acute dyspnea, and other acute diagnoses. Emergency Services is comprised of three units: the Emergency Department, Behavioral Health Emergency Department, and Clinical Decision Unit. As part of the team, you'll have the opportunity to advance your career through bonuses for certifications and education, such as trauma nurse core or emergency nurse pediatric courses. Emergency Services recently implemented, and continues to refine, an improved intake process designed to improve patient flow and care.

Position Summary:

• Manage and coordinate patient care and personnel needs
• Plan, develop, implement and evaluate ambulatory health care services, programs and activities
• Work Performed-manage multi-specialty nursing services delivered within a specific described herein, patients, staff
• Perform other related duties incidental to the work resolution clinic.
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical
• Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all
• Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes
• Promote education for patients, patient families, and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics
• Identify clinical operational needs; manage the appropriate level of equipment and supplies and monitors equipment maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.)
• Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific unit; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care
• Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem-solving, assertiveness, and support for team members, feedback, active listening and conflict Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
• Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives
• Manage specific clinic in the absence of HealthCare Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members

Knowledge, Skills, and Abilities:

• Clinical quality management and service management skills
• Orientation, accountability, planning, prioritization, and time
• Problem-solving and innovation
• Initiative financial savvy
• Active Listening, effective communication
• Ability to identify, recruit, develop and retain top talent
• Showing support- teambuilding, conflict prevention, and management
• Motivating and influencing managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics

Minimum Qualifications:

• Education: Bachelor's degree in nursing required; Master's degree in nursing strongly preferred.
• Experience: Minimum of three years of nursing experience required; Management experience preferred.
• Emergency Department experience required

Licenses and Certifications:

• Current or compact RN licensure in North Carolina required.
• BLS certification required.
• Crisis Prevention Institute Training must be obtained within three months of hire.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.