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Brand Performance, Client Service, Manager (Sk60)

Hybrid role, support for USA Central-West region accounts (prioritize INTERNAL candidates)

Accepting application through January 7th

Client Service, Brand, Sk60 - Role Description

Primary Objective: Delivery of high-quality/high-impact Brand insights and analytics solutions

Scope of Role

• Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as, market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc.

• Responsible for ownership of specific phases or discrete work processes on projects

• Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects

• Actively participates in client design and questionnaire discussions

• Provides input into development of questionnaire, sample design and analytic plan

• Provides support and guidance for 1-2 junior project team members on most projects

• Serve as a go-to for new team members who have questions

• Take ownership on building your own skills through training, asking questions, and supporting team members

• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building - can lead team through initial rounds of reporting and preliminary report

• Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices

• Identify and solve project issues as they arise

• Perform in-depth quality checks at various stages of the research to ensure accuracy

• Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members

• Optimize efficiency of delivery without sacrifice of quality.

• Challenges the status quo, looks for opportunities to improve, automate, streamline processes

• Building an understanding of our Brand capabilities, solutions, and analytic methods; working to build brand expertise.

• Embraces our culture, is active in other activities or workstreams outside of project work (e.g., attending/participating in ERG/Social Community meetings/activities/trainings)

• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas

Essential Knowledge & Experience

• 2+ years of professional experience in similar capacity or MMR program graduate; market research experience preferred, with exposure to quantitative methodologies

• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

• Strong detail-orientation with ability to manage multiple work streams and among multiple teams

• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

• Natural curiosity, a can-do attitude, driven and ability to take initiative

• Bachelor's degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Essential Skills & Capabilities Communication

• Clear and effective written and verbal communication skills

• Confidently delivers messages and exemplifies Kantar values

Technical/ Analytical

• Working knowledge of marketing research methods, tools, and science

• Demonstrates understanding of various industry solutions

• Demonstrates technical leadership for maximum client impact

Location

Chicago, N. Green StreetUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.