Configuration Associate
Maine
- Healthcare
- Full-time
- athenaNet
- healthcare IT
- configuration associate
The Configuration Associate facilitates the setup and optimization of athenaNet to enhance customer value and operational efficiency within healthcare organizations. This role involves analyzing client requirements, project managing implementations, and delivering training to ensure successful adoption. Collaboration with internal teams and maintaining strong client relationships are key to aligning solutions with best practices and customer needs.
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Configuration Associate is responsible for connecting customers with their payers and patients on athenaNet in order to improve customer value and athena operational efficiency. The Configuration Associate works closely with customers of all sizes, specialties, and business structures to analyze and assess customer specific requirements, evaluate and recommend set up parameters in athenaNet, and provide training and guidance to enable success.
The Configuration Associate partners with internal teams in Technology Enabled Services and Customer Success throughout the implementation process to manage expectations and influence customers and internal teams to action while building strong relationships with customers and colleagues. The Configuration Associate is a critical thinker who demonstrates a strong command of athenaNet and industry knowledge in order to develop solutions that address customer needs while balancing proven best practices.
Job Responsibilities
- Work independently to lead and manage multiple client projects simultaneously, developing customer specific timelines demonstrating broad subject matter expertise
- Maintain project plans, balancing and setting clear stakeholder expectations while identifying and clearly communicating areas of risk
- Project manage completion of critical work to enable revenue cycle success
- Translate client requirements into accurate configuration on athenaNet
- Delivers training and consultation focused on improvement and/or optimization
Typical Qualifications
- Bachelor Degree (or commensurate level of professional experience)
- 3-5 years of professional experience
- Client Service experience (preferred)
- Experience working with cross-functional groups and teams to achieve common goals
- Experience communicating and presenting to stakeholders
- Proficiency in Microsoft Office Suite
- Proficiency in additional support tools: Salesforce and SharePoint
Expected Compensation
$54,000 - $92,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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