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Senior Customer Service Manager

Uline, Inc.
Dallas, TX, United States
  • Market Salary: $96,510 - $164,260 p/year
  • Customer Service
  • Full-time
Our job summary
Lead a 100+ person contact center with on-site perks including fitness center and tuition assistance. Senior Customer Service Manager, full-time on-site in Irving, TX (Texas Branch). Manage day-to-day contact center ops, front-line and back-office, reporting, recruiting, retention; ongoing role, permanent. - Bachelor’s degree - 5+ years customer service operations/management - Proven leadership and coaching skills - Strong cross-functional communication - Must pass pre-employment hair follicle drug screen
Full description

Senior Customer Service Manager

Texas Branch - Irving, TX

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities 

  • Manage day-to-day operations of 100+ person contact center, including front-line production and back-office operations.

  • Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

  • Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

  • Recruit, retain and motivate staff to ensure the highest levels of customer service.

  • Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

  • Bachelor’s degree.

  • 5+ years of experience in customer service operations and or management.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

  • Effectively communicate with your team, colleagues, management and across other departments.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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