Service Desk Analyst

Req number:

R6891

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Service Desk Analyst II ready to take us to the next level! If you have 3+ years of experience in IT troubleshooting, and are looking for your next career move, apply now.

Job Description

We are looking for a Service Desk Analyst II to provide Level 2 technical support and assist with IT-related tasks for our client. This position will be a full-time contract role and onsite in Nacogdoches and Lufkin.

What You’ll Do

• Respond professionally and courteously to all service requests and areas of the business entities

• Provide Level 2 technical support to over 14,500 staff using Dameware and remote desktop tools, monitor work queues, and open, update, and close incidents

• Thoroughly and accurately document the details of a user request or issue, including diagnostic steps and resolution using existing procedures/documentation

• Act as a single point of contact for users, directing questions and reporting problems

• Install desktop hardware/peripherals and printers

• Activate and manage cell phones/tablets through O365/MDM

• Lift equipment weighing up to 50 lbs. and run cables under desks and furniture as needed

• Install individual software packages for users as required

• Utilize imaging software to expedite large equipment rollouts

• Maintain up-to-date system information for asset tracking

• Participate in rotating on-call schedules with the team

• Assist with managing the IT warehouse and enter asset information for new shipments

• Provide IT support to C-level executives and Directors

• Exhibit a great attitude and willingness to learn

What You'll Need

Required:

• Bachelor's degree in a technical discipline

• Minimum of 3 years of experience in break-fix IT services

• Ability to diagnose and troubleshoot hardware and software-related issues

• Experience with MDM, O365 troubleshooting, and user management

• Knowledge of data communication and network concepts, principles, and fundamentals

• Strong aptitude or experience in supporting/building data networks

• Reliable transportation

Preferred:

• Proficiency with LAN, WAN/MAN, data center networks, or wireless networks

• Excellent customer service and communication skills

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

• Sedentary work that involves sitting or remaining stationary most of the time, with occasional movement to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-CB1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$20p/h

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.