Company: Hawaiian Airlines The Team:

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Role Summary:

The Cargo Agent is responsible for the safe and efficient handling of import and export cargo, including acceptance, documentation, storage, and aircraft servicing at Hawaiian Airlines and Alaska Airlines. Requires attention to detail, physical capability, and strong customer service to support cargo operations in compliance with airline, customs, and hazmat regulations. Must be flexible, safety-minded, and able to work in fast-paced environments while maintaining professionalism and clear communication. This is a union represented position.

Key Duties:

• Cargo Acceptance & Documentation: Accepts inbound and outbound cargo shipments, ensuring compliance with airline and regulatory requirements. Prepares and processes airway bills, cargo manifests, and other required documentation for domestic and international shipments.
• Safely sets up, sorts, stores, and moves cargo using forklifts, pallet jacks, and other handling equipment. Builds up and breaks down Unit Load Devices (ULDs) for aircraft loading and unloading.
• Performs marshalling, loading, and unloading of freighter aircraft, ensuring safe and efficient cargo transfer. Delivers and retrieves cargo from aircraft gates and designated areas.
• Prepares and submits U.S. Customs documentation for import/export cargo. Clears cargo through U.S. Customs and other regulatory agencies as required, including agriculture inspections.
• Provides accurate and timely information to customers regarding cargo services, customs requirements, and shipment status. Assists with inquiries related to cargo claims and service issues.
• Accounts for charge transactions related to interisland, domestic, and international shipments. Audits daily transactions including OA (Other Airline) transfers and electronic payment checks to ensure accuracy.
• Performs clerical duties such as data entry, filing, and recordkeeping. Supports operational reporting and assists with administrative tasks as assigned.
• Performs duties of lower classifications as needed to support team operations. Adheres to all safety protocols and operational procedures to ensure a secure working environment.

Additional Details:

• Body piercing and tongue piercing shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.
• Nose, lip, eyebrow, and cheek piercings or rings are not permitted under any circumstance.
• Ear gauge piercing is not allowed.

Job-Specific Experience, Education & Skills:

Required

• Must be willing and able to train and pass forklift certification.
• Must be willing and able to learn and operate a computerized cargo system.
• Ability to complete Hazardous Material training.
• Ability to consistently lift up to 70lbs unassisted.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to demonstrate good customer relations skills.
• Ability to work under pressure with the public and all levels of employees.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Flexible to work varied shifts including nights, weekends, and holidays.
• Ability to obtain USPS Mail Handling Certification. 
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate: USD $16.00/Hr. Total Rewards:

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.    Regulatory Information:

Equal Employment Opportunity Policy Statement  
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

 

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

 

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

 

To implement this policy, we will: 

 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

 

(2) Ensure that employment decisions are based only on valid job requirements; and 

 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. 

FLSA Status: Non-Exempt Employment Type: Full-Time Requisition Type: Frontline Regular/Temporary: Regular Location: Kona Featured Job: 0 L:: #LI-B