Customer Service Coordinator
Fremont, CA, United States
- Customer Service
- Internship
- customer service
- call center
- one-call resolution
Customer Service Coordinator handles inbound customer inquiries and service requests aiming for one-call resolution, manages callbacks, processes orders/refunds, dispatches service work orders, and maintains departmental records and reporting. Role requires 3-5 years experience preferred, proficiency in MS Excel, strong communication, administrative skills, and the ability to multitask and maintain customer satisfaction. Employed by Aramark with compensation $21.06–$24.00/hr and standard employee benefits.
Job Description
The Customer Service Coordinator position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.
COMPENSATION: The hourly rate for this position is $21.06 to $24.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
? Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
? Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
? Call and process electronic or telephone orders/requests.
? Phones/Customer Service
? Check Market Center general email box
? Prepare ship route for processing (printing, posting)
? Service call back
? Service Dispatch
? Place work order for service calls
? Process refunds
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? 3-5 years of work experience preferred.
? High School Diploma required. Associates Degree preferred.
? MS Office Experience with proficiency in Excel required.
? Strong communication skills.
? Excellent customer service and administrative skills required.
? Ability to develop and maintain a positive working relationship with others.
? Detail oriented, ability to multi-task, with strong organizational skills are required
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
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