Customer Service Representative I
Cargill
North Olmsted, Ohio
- Market Salary: $36,360 - $48,960 p/year
- Customer Service
- Contract
Opportunity to manage end-to-end order & returns processes at a single-site team with growth exposure. Customer Service Representative I; full-time on-site; single-site location; ongoing/permanent role supporting shipping, returns, order processing and inventory systems. - Bachelor's degree or equivalent experience
- Experience with contracts (govt/legal) and SAP/Salesforce preferred
- Proficiency with MS Office/Adobe
- Willingness to travel up to 10%
Full description
Job Purpose and Impact
The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor's degree in a related field or equivalent experience
PREFERRED QUALIFICATIONS
- Experience working with contracts such as government, legal etc.
- Experience in SAP
- Experience in Salesforce
- Experience with MS Suite and Adobe
- Open to potential travel up to 10%
Equal Opportunity Employer, including Disability/Vet
Location restriction