Training Manager
The Training Manager is responsible for designing, implementing, and managing all training and development programs across the restaurant group. This includes new hire onboarding, management development, compliance training, and continuous education for both front-of-house and back-of-house teams. The ideal candidate is an engaging facilitator, strong communicator, and strategic thinker with a deep understanding of restaurant operations.
Key Responsibilities
- Create, update, and maintain all training materials
- Conduct in-person training for new hourly hires on hospitality, menu, wine, and cocktail standards.
- Partner with restaurant leaders and Certified Trainers to ensure consistent onboarding and service excellence.
- Ensure brand consistency and provide real-time coaching in restaurants.
- Deliver engaging workshops that enhance the company culture
- Identify and mentor Certified Trainers; assist with Train-the-Trainer programs.
- Travel regularly to restaurants for training, coaching, and new opening support.
Qualifications
- 3+ years of restaurant training or hospitality experience.
- Proven ability to design and facilitate training programs
- Strong food, wine, and beverage knowledge.
- Experience working with Italian cuisine
- Excellent writing and verbal communication
- Ability to influence and inspire across multiple locations.
- Willingness to travel up to 70%, including out of state
