General Notes

Dell Medical School is seeking a Medical Assistant for the Muskuloskeletal Institute.

Purpose

The Medical Assistant will serve as the primary point of contact throughout the cycle of care for patients served in the Integrated Practice Units (IPUs) at UT Health Austin to include collecting vital signs, conducting patient assessments during clinic visits, and assisting providers during patient exams.

Responsibilities

Provide support and guidance to patients who are completing pre-clinic surveys. Work with a multidisciplinary team of providers to identify and schedule patient visits. Follow-up with patients who have not completed surveys to identify and address potential barriers.

Set patient expectations about team-based model and clinic experience. Attend multidisciplinary case conference and team huddles to convey patient's situation and background to the team. As indicated by the patient, attend visit to serve as an advocate and combine treatment recommendations at the end of the visit into a viable care plan.

Establish follow-up of care plan based on preferences and choices (e.g. virtual monitoring, virtual touch points, or in-person/phone follow-up). Facilitate patient's journey through the healthcare system (scheduling, referrals, and obtaining medications). Provide reminders for care plan tasks and support behavior modification.

Serve as the first point of contact for patients served in the IPUs. When appropriate, refer patients to external services to ensure their needs are fully met. Support and assist providers during patient exams, treatments, or procedures. Maintain and restock supplies and equipment for patient exam and treatment rooms.

Support and participate in educational and research initiatives within the clinic. Participate in critical evaluation of patient care to ensure that the program continues to improve and evolve in its care pathways.
Perform other related duties as assigned.

Perform other related duties as assigned.​

Required Qualifications

Medical Assistant certification to be completed within the first year of hire. Requires strong analytical, organizational, and problem-solving skills and excellent written and verbal communication skills. Ability to work in a fast-paced multi-physician practice environment; Ability to develop and maintain effective working relationships with physicians, staff, and patients.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Certification as a Medical Assistant and 2 years of experience as a Medical Assistant. A good understanding of the care ecosystem in Travis County around social services, transportation, etc. is a plus. Bilingual in English and Spanish. Additional certifications such as: Registered Medical Assistant (RMA) and proof of current membership from American Medical Technologists (AMT); Certified Medical Assistant (CMA) and proof of current membership from American Association of Medical Assistants (AAMA); Certified Clinical Medical Assistant (CCMA) and proof of current membership from National Health career Association (NHA); National Certified Medical Assistant (NCMA) and proof of current membership from National Certified Competency Testing (NCCT).

Salary Range
$43,500+ depending on qualifications

Working Conditions

Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations, and other conditions common to a clinic setting. May involve standing and walking for extensive periods of time. Occasionally lifts and carries items.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.