1700 N Shackleford Rd., Little Rock, AR 72212
Automotive Service Manager
AUTOMOTIVE SERVICE MANAGER
Lead a High-Performing Service Team!
Family-Owned Group with Growth Opportunities
Automotive Service Manager Experience Required.
GM Experience Preferred.
Parker Cadillac is looking for a Service Manager to lead our busy service department. This is a rare opportunity to join a respected, family-owned dealership group where your leadership will be valued, your team supported, and your career given room to grow.
As part of the Parker Luxury Group – which also includes Audi Little Rock and Parker Lexus – we’ve built a reputation for excellence, integrity, and long-term career opportunities. Many of our employees have been with us for years because we provide the training, mentorship, and culture they need to thrive.
If you’re a proven service leader with a track record of strong CSI, efficient operations, and the ability to motivate and mentor your team, we’d like to speak with you!
We offer:
- Competitive base + monthly performance bonus
- Full-time Position
- State-of-the-art facility
- Health, Dental, Vision, Life Insurance, and other voluntary insurance benefits
- 401(k) profit sharing plan
- Paid time off, holidays, and sick days
- Employee referral program
- Employee discounts on vehicles, parts, and service
- Career advancement opportunities
Responsibilities – Service Manager:
- Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction
- Lead, mentor, and motivate service advisors, technicians, and support staff
- Monitor service performance metrics (CSI, productivity, profitability) and implement improvements
- Drive a customer-focused culture by ensuring clear communication, accurate estimates, and timely service delivery
- Partner with Parts, Sales, and Fixed Ops leadership to achieve dealership goals
- Maintain compliance with manufacturer standards, warranty procedures, and safety regulations
Qualifications/Requirements – Service Manager:
- Previous Automotive Service Manager experience required
- GM experience preferred
- Proven ability to manage a high-volume service department while maintaining strong CSI scores
- Strong leadership, communication, and organizational skills
- Ability to recruit, train, and retain top talent
- Knowledge of warranty processes and OEM requirements
- Valid driver’s license and clean driving record
- Please upload your resume. Completing the optional online assessment grants you priority consideration!
- Applicants must pass pre-employment screening
- We are a Drug-Free Workplace
About Parker Luxury Group:
Parker Luxury Group is a family-owned organization proudly serving Arkansas since 1967. Our dealerships have earned multiple TIME Dealer of the Year honors, top CSI rankings, Best of the Best Awards, and recognition as one of Arkansas’ Most Admired Companies. We believe in creating a positive, professional environment where employees can build long-term careers with a trusted name in automotive excellence.
Learn more about our shop here!
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
