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Work Shift

The Director of Surgical Services is a registered professional nurse who provides leadership and management of a specific service line through the application of advanced competencies in communication; job knowledge, professionalism and business skills. This position partners with nursing leadership, hospital vice presidents, medical staff and other departments to create a center of excellence for their specialty service and to meet or exceed the hospital's mission, vision and goals. This leader administers two or more cost centers with a range of 50 to 500 FTEs in a hospital. The Director handles a budget less than 80 million dollars. This Director has responsibility for all perioperative departments including OR, PACU Bays, pre/post-op area, SDS, Endo, etc.

The Director of Surgical Services provides direct leadership for a group of nurse managers and others who comprise their specialty service line. They are a standard bearer and holds leaders and staff accountable for the delivery of safe, quality care and services through effective communication, employment of transformation leadership, managing by walking around, and instilling an accountability-based practice setting. The Director serves as sponsor for performance improvement; inspires others to seek opportunities to grow and improve their performance and successfully applies lean and evidenced based practice to ensure all targets pillar outcomes are achieved. This leader employs all safety-first interventions and as the chief safety officer creates a culture of safety for his/her service line through the development/use of these skills by other leaders, physicians and staff. He/she effectively uses data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility, providing instruction and mentoring for assigned leaders to be able to do the same. This leader ensures that nurse managers and staff create a desirable, safe work environment that enables the organization to meet or exceed all licensure, regulatory and accreditation standards. This leader models the way by fostering exemplary skills in attaining effective teamwork and collaboration with physicians, staff, patients and other departments.
It is expected that all nurse leaders are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting Wellstar Experience goals.

Job Responsibilities

Human Resource Management
a.Conducts accurate, well documented, timely performance reviews, ensures performance plans are updated as needed, collects ongoing performance data and provides regular feedback and coaching to all employees
b.Takes appropriate action to encourage continuous improvement of all employees and to resolve performance problems.
c.Establishes and monitors staffing requirements and policies for Retention/Recruitment of staff.
d.Identify and remove obstacles to employee productivity.
e.Mentor Nurse Managers for assigned responsibilities. Identifying developmental and growth opportunities.

Financial Management
a.Communicates expectations and needs concerning budget requirements; seeks input from staff.
b.Prepares and/or provides appropriate input into operating or capital budgets in the format and time frame required.
c.Monitors budget performance on an ongoing basis and recommends or takes corrective action if necessary.
d.Maintains accountability for the budget performance of clinical departments
e.Analyzes trends in budget variance and develops and implements action plans to correct variance

Administrative Planning
a.Assess current technologies and existing programs and revise or develop new programs as necessary to enhance efficiency, profitability or service level.
b.Attend meetings of professional, civic, service organizations and hospital focused committees
c.Establish and communicate a vision of what is to be accomplished; maintain high visibility and accessibility through clinical rounds to evaluate customer satisfaction

Service Delivery
a.Proactive in restructuring service delivery systems to meet the demands of a changing health care environment
b.Develops quantifiable measures for programs/services
c.Promotes productive interdepartmental working relationships.
Business Development
a.Assesses current technologies, restructures existing programs or develops new programs to enhance efficiency, profitability or service levels
b.Demonstrates support for quality initiatives by communicating concerns and goals throughout area of responsibility; acts to resolve issues as appropriate.
c.Responsive to and supportive of the need to continually evaluate and reshape our manner of conducting business

Quality
a.Looks for and suggest ways to continually improve services
b.Follows up on problems so they are not repeated.
c.Seeks and participates in educational opportunities to enhance ability to perform individual roles and better serve our customers.
d.Assists Nurse Managers in planning, developing, promoting and effectively implementing quality service
e.Ensures compliance with standards established by outside regulatory agencies

Teamwork
a.Takes initiative, responsibility, and ownership for individual contributions
b.Shows support for changes and decision made
c.Demonstrates flexibility and cooperation in working with others.
d.Gives and accepts feedback appropriately
e.Promotes and maintains harmonious and effective relationships and communicates within the hospital structure
f.Establishes good interpersonal relationships. Makes peoples feel valued and appreciated

Efficiency
a.Allocates appropriate amounts of time for completing own and others work
Customer Service

First Impression
a.Smiles and makes eye contact with patients and customers
b.Conveys enthusiasm and sincerity through positive verbal communication, facial expression, and body language
c.Presents a professional appearance through adherence to dress code and personal hygiene

Courtesy
a.Always addresses patient by their name and is warm and friendly
b.Refrains from loud laughing and inappropriate conversation
c.Provides proper identification in personal and telephone communication

Promptness
a.Attends to customer needs in a timely manner as prescribed by department policy
b.Demonstrates time management skills and seeks to improve timely service
c.Provides services to customers on time apologizing for any delays, provides appropriate explanation and seeks to re-establish new expectations with customer
d.Answers telephone within three rings in a courteous manner as prescribed by department policy

Respect for dignity
a.Explains procedures to patients/family/S.O. in easy to understand terms
b.Respects the patients right to privacy by only discussing clinically relevant information in appropriate surrounding. (Patients Bill of Rights
c.Shares information, work knowledge, and/or experience with co-workers, physicians, and students in a non-threatening manner.

Attention to individual needs
a.Recognizes and responds to customer needs and honors commitment made to others
b.Shares responsibilities, aids co-workers, and promptly responds to requests
c.Sensitive to, but not limited to age, cultural, religious, sexual, racial, gender diversityc.
d.Seeks to make every patient and customer feel welcome and important.

Director Standards

Budget and Management
a.Manages departmental costs and stays within departmental FLEX budgets
b.Manages labor expense within accepted variance and flexes labor in response

Reporting Compliance
a.Ensures that subordinates meet mandatory hospital-wide requirements and other reporting deadlines which include: Mission/Vision, Environment of Care/Safety, customer service/ESP, infection control/OSHA, corporate integrity program/ethics, annual health assessment, employee performance appraisal

Achievement of Long Term Goals
a.Met previous years mutually established performance goals and objectives
Departmental Customer Service
a.Ensures that subordinates comply with customer service and extraordinary service to patients initiatives.
b.Continuously improves processes that improve customer service.

Quality
a.Complies with JCAHO, performance improvement, and other Atlanta Medical Center initiatives that affect quality of care.
b.Establishes departmental quality goals with supervisors and staff.
c.Actively supports continuous process improvement

Manager Skills
a.Demonstrates and applies technical job knowledge essential to positions responsibilities, maintains expertise, and keeps current with development in field.
b.Ability to resolve problems through the collection and analysis of information; develops alternative courses of action, and innovative solutions.
c.Sets priorities and organizes work systematically to maximize efficiency; accomplishes acceptable volume of work within required time frames.
d.Ability to network, counsel, and/or positively influence individuals both in and outside the organization; maintains constructive and harmonious relationships; works cooperatively to achieve goals
e.Expresses self clearly and effectively both orally and in writing
f.Demonstrates initiative; works independently and resourcefully; starts and completes tasks with minimal prompting; willing to make recommendations and to assume additional responsibilities.f.
g.Demonstrates sound judgment, thoughtfulness and accuracy in performing work; follows through on commitments, exercises professionalism in all areas of responsibility.

Performs other duties as assigned

Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Bachelor's degree in Nursing is required.
• Master's degree in Nursing or other related field of study is reqired.
• In lieu of Master's degree, must be enrolled in a graduate program with completion expected within 12 months of hire date.

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• BLS-I - Basic Life Support - Instructor or BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support
• RN-COMPACT - RN - Multi-state Compact or RN - Reg Nurse (Single State)

Required Minimum Experience:

• Minimum 7 years of experience as a Registered Nurse is required.
• Minimum 3 years of progressive operational leadership in an assistant manager or manager role is required.

Required Minimum Skills:

Should possess excellent verbal and written communication skills and relationship building; a knowledge of the health care environment; leadership that includes such skills as successfully implementing and managing a change process ability to use systems thinking- and inspire, coach others to be successful; model the way for professional practice; professionalism and teamwork/collaboration for self/department/medical staff; and possess necessary business skills to manage human and material resources.
Must be a continuous learner who understands health care financing.
strategy and operations for running a business unit(s); and effectively employ data and technology to support work processes and make decisions.
Supports shared governance or shared decision making; manage the design and delivery of care that in based on evidence and focused on quality and safety. Knowledge of risk management and various accreditation/regulations/licensing requirements assuring that these are upheld while advancing industry standards through the achievement of goals by effective management and measurement of outcomes.

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