Overview:

Premium Service Operational Supervisor

Job Type: Year- Round Leadership role (PTB)
Pay Rate: $19.00 per hour
Category: In- Park Revenue
Location: Six Flags Fiesta Texas in San Antonio, Texas

WHAT WE PROVIDE

This is a year-round leadership opportunity that offers a competitive hourly wage and a robust benefits package when applicable:

• Medical, Dental, and Vision Insurance
• Paid Time Off (Vacation, Sick, Jury Duty)
• 401(k) with company match
• Complimentary park admission for employees and their guests
• Flexible scheduling with a minimum average of 39+ hours per week
• Access to employee discounts and development programs

Responsibilities:

As a Premium Service Operational Supervisor, you play a key leadership role in supporting the day-to-day operations of our Premium Services while fostering a high-performance team culture. This position blends operational execution with people leadership, requiring a hands-on, solutions-driven leader who models integrity, creates strong team dynamics, and drives exceptional guest service. You are expected to lead by example, support team growth, and elevate the overall guest experience.

KEY RESPONSIBILITIES WITH EMBEDDED LEADERSHIP EXPECTATIONS

• Oversee daily opening and closing procedures, ensuring accuracy, preparedness, and consistency. By leading with presence and reliability, you set the tone for operational success and team accountability.
• Handle customer concerns, register voids, and transactional issues with urgency and professionalism. You lead with respect and empathy, modeling service recovery excellence for your team.
• Direct team members in the setup and maintenance of displays and sales areas, creating a visually appealing and guest-ready retail environment. You empower others to take ownership of their workspace and take pride in their contributions.
• Support scheduling and staffing coordination, including managing call-outs and adjustments. You lead with transparency and clear communication to ensure every shift is covered and every team member feels supported.
• Coach, mentor, and assist team leads and supervisors, reinforcing expectations and encouraging continuous development. You take an active role in building others up—recognizing strengths, offering feedback, and guiding performance improvement.
• Perform and guide others through inventory-related tasks using computerized systems. You bring structure and attention to detail while training others to develop the same level of precision.
• Model strong register operations, executing cash handling accurately and ensuring team members are trained to meet or exceed those standards. You reinforce consistency through real-time feedback and positive reinforcement.
• Deliver outstanding sales and service by engaging with guests, assisting with purchases, and resolving questions with enthusiasm. You help your team understand how their work contributes to the bigger picture of the guest experience.
• Maintain a clean, safe, and welcoming work environment, following and enforcing all safety protocols and Six Flags policies. You model safety-conscious behavior and hold others accountable to the same standard.
• Promote a team culture of integrity, inclusion, and professionalism. You foster open communication, embrace diverse perspectives, and ensure everyone feels valued and heard.
• Lead Locational setup, ensuring all products are well-stocked, attractively presented, and aligned with visual guidelines. You balance creative display strategies with data-informed sales decisions.
• Document and respond to team performance issues, using respectful, corrective coaching strategies that focus on improvement and alignment with park values.
• Support other areas of the Retail Department and assist with cross-functional needs. You lead with flexibility and collaboration, stepping in wherever needed to support park operations.
• Fulfill additional responsibilities as assigned, demonstrating dependability, initiative, and a guest-first mindset in all areas.

Qualifications:

• Must be at least 18 years old
• Cash handling departments may require a passing score on a math assessment
• Excellent verbal and written communication skills
• Strong organizational and interpersonal abilities
• Ability to train others in proper stocking, setup, and display techniques
• Comfortable working in a fast-paced, guest-focused environment
• Ability to work a flexible schedule including weekends, evenings, and holidays

LEADERSHIP PRESENCE EXPECTATIONS

As a leader, your visibility and consistency are essential to team success. You are expected to:

• Be available for most weekends (Friday–Sunday) and at least two weekdays (Monday–Thursday)
• Arrive prepared and on time to all scheduled shifts
• Adapt to business needs and help lead through peak periods or staffing challenges
• Uphold professionalism in demeanor, dress, and interactions at all times

REPORTS TO:

Retail Full-Time Supervisor and Retail Manager