Director of Front Office is needed for an upscale full-service Resort in the Florida Keys. This position will require an experienced and professional Front Office/ Rooms Director with Hotel Front office expertise.

Director of Front Office Responsibilities:

·        Ensuring the operation of Guest Services, Bell Service, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service.

·        Maximizing room revenue, ADR and Occupancy.

·        Managing staff productivity, training and service standards.

·        Lead, coach, discipline, and develop Rooms Division staff; oversee hiring, training, performance reviews, morale, communication, and succession planning.

·        Oversee daily operations through department tours, public-area and guestroom inspections, monitoring oversold dates, and ensuring cleanliness, maintenance, and service quality.

·        Manage financial responsibilities including labor control, expense monitoring, budgeting, forecasting, and monthly financial reviews to maximize profitability.

Director of Front Office Qualifications:

·        Requires 6+ years of progressive hotel experience, or a 4‑year degree with 4+ years related experience, or a 2‑year degree with 5+ years’ experience, must have Hotel Front Office management experience.

·        Must be proficient in MS Excel, MS Word, and Opera.

·        Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·        Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Director of Front Office Benefits:

·        Competitive base salary with Bonus.

·        Health Insurance, PTO, 401K

·        Potential relocation assistance and Housing provided.

·        Opportunity for growth