Warehouse Customer Service Associate
Heilind
Mentor, OH, United States
Mentor, OH, United States
- Customer Service
- Full-time
- warehouse customer service
- shipment tracking
- order processing
The Warehouse Customer Service Associate supports sales teams by resolving warehouse-related customer order and shipment issues, managing communications, and assisting with shipping operations. The role involves maintaining accurate shipment tracking, ensuring compliance with quality and safety policies, and helping to keep the warehouse organized and efficient. Basic computer skills, good communication, and the ability to handle physical warehouse tasks are essential for success in this position.
JOB SUMMARY:
A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties.
A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties.
Pay Rate: Hourly Rate Based on Experience
ESSENTIAL DUTIES and RESPONSIBILITIES (ALL COMPANIES): Other duties may be assigned.
* Assist sales groups regarding customer reported issues.
* Direct phone calls to appropriate departments and contacts.
* Answers emails, system messages, and phone calls.
* Assists with shipping of international and domestic shipments.
* Tracks outgoing customer shipments.
* Processes reports ensuring all same day shipments and activities remain up to date.
* Update and maintain manufacturer certifications from various vendors.
* Work in a manner that promotes efficient handling and minimizes waste.
* Comply with all Company Policies as defined in the Company's Warehouse Orientation Packet (Heilind/DB Roberts)
* Pursue continuous improvement through training and process improvement.
* Comply with all applicable elements of the Company's Quality Management System.
* Maintain a clean, safe, and organized work area.
* Assist sales groups regarding customer reported issues.
* Direct phone calls to appropriate departments and contacts.
* Answers emails, system messages, and phone calls.
* Assists with shipping of international and domestic shipments.
* Tracks outgoing customer shipments.
* Processes reports ensuring all same day shipments and activities remain up to date.
* Update and maintain manufacturer certifications from various vendors.
* Work in a manner that promotes efficient handling and minimizes waste.
* Comply with all Company Policies as defined in the Company's Warehouse Orientation Packet (Heilind/DB Roberts)
* Pursue continuous improvement through training and process improvement.
* Comply with all applicable elements of the Company's Quality Management System.
* Maintain a clean, safe, and organized work area.
ESSENTIAL DUTIES and RESPONSIBILITIES (ICC Only). Other duties may be assigned.
* Adhere to the principles of "5 S" to maintain a clean, safe, and organized work area.
* Participate in company sponsored training and process improvement activities.
* Comply with all ICC Policies as defined in the ICC Employee Handbook.
* Pursuing continuous improvement through training and process improvement.
* Comply with all applicable elements of ICC Quality Management System.
* Adhere to the principles of "5 S" to maintain a clean, safe, and organized work area.
* Participate in company sponsored training and process improvement activities.
* Comply with all ICC Policies as defined in the ICC Employee Handbook.
* Pursuing continuous improvement through training and process improvement.
* Comply with all applicable elements of ICC Quality Management System.
SKILLS:
* Ability to read and interpret documents such as customer routing guides or other customer requirements submitted
by the sales teams.
* Ability to read and interpret documents such as customer routing guides or other customer requirements submitted
by the sales teams.
* Ability to write simple correspondence.
* Ability to use electronic devices such as barcode scanners for material pulling and material put away.
* Basic computer skills.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and
decimals.
* Good interpersonal and communication skills
* Problem solver
* Team Player
* Good organizational and time-management skills.
* Attention to Detail
* Adaptability
* Dependability
* Ability to use electronic devices such as barcode scanners for material pulling and material put away.
* Basic computer skills.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and
decimals.
* Good interpersonal and communication skills
* Problem solver
* Team Player
* Good organizational and time-management skills.
* Attention to Detail
* Adaptability
* Dependability
EDUCATION and EXPERIENCE:
* High School diploma or equivalent.
* Up to six months warehouse associate experience preferred but not required.
* Proficient in basic math skills.
* Knowledge of correct spelling, grammar, and punctuation.
* Basic computer skills (Microsoft Outlook and Excel).
* High School diploma or equivalent.
* Up to six months warehouse associate experience preferred but not required.
* Proficient in basic math skills.
* Knowledge of correct spelling, grammar, and punctuation.
* Basic computer skills (Microsoft Outlook and Excel).
REQUIREMENTS:
* (Heilind & DB Roberts) Must be a U.S. Person defined as: U.S. Citizen, Any individual granted U.S. permanent
residence, granted status as a "protected person" under 8 U.S.C. 132b (a) (3);
corporation/business/organization/group incorporated in the U.S under U.S law; or part of the U.S. government.
* (ICC) Must be a US Citizen due to Naval Contractual Agreements.
* Ability to learn & perform multiple tasks in a fast-paced team environment.
* Ability to work independently and safely.
* (Heilind & DB Roberts) Must be a U.S. Person defined as: U.S. Citizen, Any individual granted U.S. permanent
residence, granted status as a "protected person" under 8 U.S.C. 132b (a) (3);
corporation/business/organization/group incorporated in the U.S under U.S law; or part of the U.S. government.
* (ICC) Must be a US Citizen due to Naval Contractual Agreements.
* Ability to learn & perform multiple tasks in a fast-paced team environment.
* Ability to work independently and safely.
PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Must possess mobility to work in a standard warehouse setting and work with and around a variety of equipment, parts, and inventory, operate a motor vehicle and forklift (if position requires); strength, stamina, and mobility to perform medium physical work; vision to read printed materials and a computer screen and hearing and speech to communicate in person and over the telephone or radio. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Positions in this classification bend, stoop, kneel, reach, and climb to perform work.
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment.
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Must possess mobility to work in a standard warehouse setting and work with and around a variety of equipment, parts, and inventory, operate a motor vehicle and forklift (if position requires); strength, stamina, and mobility to perform medium physical work; vision to read printed materials and a computer screen and hearing and speech to communicate in person and over the telephone or radio. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Positions in this classification bend, stoop, kneel, reach, and climb to perform work.
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment.
WORKING CONDITIONS:
* The noise level in the work environment is usually moderate.
* This position is exposed to large moving equipment, including motorized pallet jacks, forklifts, lift trucks, and conveyor belts.
* ICC occasionally exposed to toxic or caustic chemicals.
* The noise level in the work environment is usually moderate.
* This position is exposed to large moving equipment, including motorized pallet jacks, forklifts, lift trucks, and conveyor belts.
* ICC occasionally exposed to toxic or caustic chemicals.
Equal Opportunity Employer (Heilind/DB Roberts)
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities (Mil-Aero)
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect --
Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect --
Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor
If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.
Heilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include:
- Comprehensive medical, dental and vision
- Vacation, sick time and holidays
- Accident, life, disability and critical illness insurance
- 401k retirement program with match
- Wellness programs
- Tuition reimbursement
- Referral bonuses
- Employee discount program
- Pet insurance
- And the day off for your birthday!
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