Service Technician II

Securitas Electronic Security

Burr Ridge, IL, US

Engineering
Full-time
security systems technician
low voltage license
access control system

Our job summary

The Service Technician II at Securitas Technology is responsible for troubleshooting, maintaining, and installing integrated security and facility solutions, including software and hardware systems. This role requires technical expertise in system diagnostics, preventative maintenance, configuration management, and on-site installations, with a focus on maintaining application uptime and system performance. Certifications and licenses related to low voltage, access control, and video management systems are essential, along with strong communication and problem-solving skills.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

STC is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. SES’ security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Responsibilities

Respond to trouble tickets to ensure application uptime and system performance
Work individually and as a team to diagnose and resolve application issues
Execute preventative maintenance tasks to maximize application availability and identify system faults
Perform routine configuration changes (user permissions, application configuration, etc.)
Document all system modifications through a digital change control tracking system
Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
Perform pre-deployment end to end testing of all upgrades and major modifications
Perform on site installations of software upgrades and major modifications

Required

CT Low Voltage License required, no exceptions. (E-2 or C-5).
On-call Shift required.

Minimum Requirements

High School Diploma Required
Servicing and troubleshooting Fire systems a Plus
Lenel OnGuard Certification, other enterprise grade access control system certification a plus
Verint Nextiva / VMS Certification, other enterprise grade CCTV system certification a plus
Strong working knowledge of Windows Server and Client environments
Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
Strong written and verbal communications skills
Working knowledge of network communications and IP addressing
Excellent problem solving and analytical skills
Excellent time management skills
Positive attitude and strong work ethic

STC offers comprehensive benefits including:

Highly competitive salary
Company training and industry leading certification program
Company Vehicle
Company Cell Phone
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

About Securitas Electronic Security

Securitas knows Security. For more than 150 years, Securitas has built its reputation on its security expertise and has become one of the largest and most trusted security providers in the world. Securitas Electronic Security, formerly Diebold Security, offers a full portfolio of intrusion, fire, video, access and integrated systems and robust services including monitoring, maintenance, inspection, managed, hosted, embedded and online services, and more. In the business world, security threats are very real. That's where we come in. It's about looking at every aspect of your risk business profile and identifying your security threats, reducing business risks, improving operational efficiencies and managing compliance; while giving you a positive return for your security investment. Discover Securitas ES.

View this job in-app!

Build trust with employers
Fast-track job applications
Stand out from the crowd