Overview:

The Manager of Merchandise and Games is responsible for providing operational assistance and support to the Park Manager. Oversees overall operation of the retail division to maintain a high level of guest service and maximize revenue potential. Sets agendas and guidelines for Merchandise, Games, and Extra Charge for planning, purchasing, pricing, budget development, staffing, inventory management, retail facility layouts, and cost controls. Foster interdepartmental cooperation and coordinate to cover the needs of the amusement park at large.

Responsibilities:

Key Responsibilities:

Leadership and Team Management

• Supervise and coach merchandise and games staff to ensure high performance and guest satisfaction.
• Provide training, performance reviews, and disciplinary actions as needed.
• Create schedules and ensure adequate staffing to meet operational demands.
• Foster a positive work environment and enforce departmental standards.
• Assist in hiring entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.

Financial Performance

• Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
• Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations.
• Support cost control strategies and monitor financial performance.

Administrative and Communication Duties

• Create and manage the Merchandise and Games budgets, including both labor and operational supplies.
• Complete required administrative paperwork and documentation.
• Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
• Maintain effective communication with staff, departments, and leadership.
• Respond professionally to calls, emails, and radio communications.
• Communicate operational updates and guest feedback to senior leadership.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in merchandising or hospitality management. If not, a minimum of five-seven years in retail operations management or an equivalent combination of education, training, and experience that provides the required skills and abilities.
• Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
• Excellent communication and problem-solving skills.
• Strong leadership and management skills with the ability to excel in a fast-paced environment.
• Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
• Proficient in Microsoft Office.
• Valid driver's license required.
• Must pass a background check & drug screen per company policy.