As the Merger Integration Go-Live Support - Private Client Subject Matter Expert (SME), you will play a critical role in ensuring the successful integration of acquired businesses into our operations.  This role will focus on providing hands-on support during the "go-live" phase of mergers and acquisitions (M&A) within the Private Client team.  The SME will act as a key resource for both internal teams and newly integrated colleagues, ensuring a smooth transition, operational efficiency, and alignment with Gallagher's standards and best practices.

Go Live Support: 

• Serve as the primary point of contact during the go live phase of M&A integrations for the Private Client division. 
• Provide real-time support to teams, addressing operational, system, and process-related questions or challenges. 
• Troubleshoot issues and escalate as needed to ensure minimal disruption to business operations. 

Subject Matter Expertise: 

• Act as a trusted advisor on Private Client processes, systems, and workflows. 
• Share deep knowledge of Gallagher’s tools, platforms, and best practices to ensure alignment with organizational standards. 
• Provide training and guidance to newly integrated teams to help them adapt to Gallagher’s systems and processes. 

Collaboration and Communication: 

• Partner with M&A project teams, IT, operations, and leadership to ensure a seamless transition. 
• Collaborate with cross-functional teams to identify and address integration challenges. 
• Communicate updates, progress, and key learnings to stakeholders throughout the go-live process. 

Process Improvement: 

• Identify opportunities to enhance the go live process and contribute to the development of best practices for future M&A integrations. 
• Document lessons learned and provide feedback to improve the overall M&A integration framework. 

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
• Keen understanding of professional and industry standards/practices
• Proficiency in Microsoft Office
• Ability to travel overnight and/or day travel up to 50% of the time

Skills for Success: 

• Demonstrates service delivery focused on quality, people, process and technology 
• Strong communicator at all levels, both written and verbal 
• Ability to coach and provide direct feedback 
• Role model for achieving performance standards and champion of Gallagher’s shared values 
• Proficient in using technology as a tool to maximize productivity and quality  
• Consistently delivers high quality work on a timely basis 
• Keen problem-solving skills, focusing solutions on the root cause 

#APIntegration

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.