Position: District Service Manager

 

JOB TITLE: District Service Manager

REPORTS TO: Senior Facilities Manager

DIRECT REPORTS: Yes

 

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. 

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Role Overview

As the District Service Manager, you’ll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining an adequate inventory of supplies for repairs and monthly maintenance budget monitoring.  Exhibits strong commitment to the service needs of the internal and external customers. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

 

Key Responsibilities

• Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff. Consult with the community manager regarding site staffing needs. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
• Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.  
• Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs/replacements are assigned and completed within company standards, including interior/exterior rehabilitation and construction projects.  Assists with monitoring of resident satisfaction and ensures follow-up on the results by property maintenance staff. 
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local codes and internal policies, initiatives, and systems regarding maintenance.
• Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
• Assist in ensuring that established preventive maintenance programs are implemented, followed, and documented per BH program guidelines.  
• Has a complete understanding and working knowledge of the company’s policies and procedures and ensures the team's understanding and compliance.
• Responsible for the maintenance and security of all property-issued tools. 
• Other duties as assigned.

You Have

• Minimum of five years of progressive maintenance and safety experience
• High School diploma - preferred
• Must possess upon selection or obtain within established timeframe: EPA Core, Type I-Appliances, Type II-HVAC, Certified Pool Operator
• Supervise multiple communities
• Advanced computer skills and industry-specific technology to coordinate and help respond to resident/management requests for the property
• Regularly performs manual, task-oriented work independently and prioritizes tasks.  Assigning tasks to the team.
• Required to provide own (industry-specific) hand tools
• Required to have reliable transportation, valid driver's license and proof of insurance (add due to car allowance suggestion for this role)

 

Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: Onsite

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• Lifting at least 50 pounds
• Full range of motion with upper and lower body. Continuous movement, including, but not limited to, standing, walking, bending, stooping, crawling, and climbing stairs.
• Exposure to all weather conditions
• Operation of motor equipment/vehicle onsite, if applicable.
• The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

 

At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.