Vice President, Client Enablement
UNITED STATES, PA, PITTSBURGH
- IT
- Full-time
- client enablement
- project management
- client onboarding
The Vice President, Client Enablement at BNY is responsible for advising clients and managing complex onboarding, transition, and conversion projects within the Global Payments & Trade team. The role involves project management leadership, resolving escalated client issues, developing methodologies to improve client experiences, and collaborating with cross-functional teams. Candidates typically have a bachelor's degree and 5-7 years of relevant experience, including project management expertise.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President - Client Enablement to join our Global Payments & Trade team. This role is located in Pittsburgh, PA
In this role, you’ll make an impact in the following ways:
- Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
- Coaches and guides on project management.
- Serves as an escalation point for complex issues.
- Advises and guides clients on appropriate solutions and shepherds through to resolution.
- Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
- Participates with team in activities that align with their functional objectives.
- Adheres to team standard operating procedures.
- Tracks and reports on results and outcomes for client implementations and projects.
- Understands team metrics and dashboards.
- Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
- Resolves complex client onboarding/transition/conversion issues.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience and at least 3-5 years of project management experience preferred.
- Applicable local/regional licenses or certifications as required by the business.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.




