Leads, directs and supports the radiology clinical operations in designated areas within a medical center and outlying clinics under the leadership of the Service Line Director. Is responsible for the clinical teams and services within a designated area and works closely with the providers and other medical center leaders to assure implementation of clinical, ancillary, and business services in the medical center in a way that meets or exceeds standards while providing an excellent patient experience across all services. Manages staffing flow, team effectiveness, quality assurance and radiology/procedures. Oversees hospital imaging services and serves on related committees. Advises Service Line Director on the accountabilities listed above. Oversees departmental policies, procedures, and quality standards. Oversees activities related to maintaining radiology accreditation. Coaches, selects, orients, evaluates, and disciplines assigned radiology staff. Maintains current information and knowledge of all applicable Kaiser policies, local, state and federal laws and regulations, and accreditation standards. Provides the highest member satisfaction with radiology services, as well as internal customer satisfaction.

• Operational Excellence: Manages the daily operations of assigned clinical practice teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service. Support/facilitate coordination of workflow across medical, nursing, technical, ancillary and office staff. Collaborate and ensure effective communication with other leaders in the medical center to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements. Assures adequate staffing levels are in place to meet patient needs. Ensures patient access and meets productivity targets. Resolves service/care issues, UOs, including patient complaints, as they occur within assigned area.
• Financial Stewardship: Manages within resources allocated. In collaboration with Imaging Director, other medical center management colleagues, makes operational adjustments as needed to meet financial targets. Identifies care-related capital needs and oversees background research for requests. Actively involved with project management, space planning, maintenance of the facility, procurement of supplies, and contract services within assigned area.
• Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence. Patient Experience: Assures the delivery of patient care that meets or exceeds clinical quality and safety standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrences (UOs). Maintains imaging department to survey ready status.
• Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination. Supports all team members, including medical staff, in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
• Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to KPWA policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements. Administers clinical policy and procedures, program within Imaging by assuring consistent practice and providing local oversight as needed.