What you’ll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.

• Greet customers as they walk in the store

• Assist at the cash wrap as needed

• Participate in operational aspects of the store, including receiving and replenishment 

• Exemplify a positive and professional attitude 

• Engage in a high energy, focused and dynamic work environment

• Support launch efforts with set-up responsibilities such as unloading trucks, moving and unpacking boxes, building furniture, stocking shelves and cleaning 

• Perform other duties as assigned by the shift supervisor

• Follow all company policies and Wayfair standards

Criteria: 

• Customer service experience preferred, but open to entry-level 

• Passion for great customer service and a drive to exceed sales targets

• Strong organization, self-motivation, communication and relationship management skills.

• Comfortable working in a fast paced and changing environment

• Technical acumen to learn necessary software

• Associates are expected to have availability to meet the needs of the business.

• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism

Essential Functions:

• Excellent verbal communication skills

• Excellent active listening skills

• Excellent sales and customer service skills

• Ability to anticipate customers' needs

• Technical acumen to learn necessary software and systems 

• Ability to process information and merchandise through a computer system and POS register system

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Working Hours:

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday-Saturday 10:00AM - 8:00PM and Sundays 11:00AM - 7:00PM. Employee shifts may include an hour before or after store hours.

Employment/promotion to this role will be contingent on successful completion of a background check.