The Claims Advocate is responsible for managing all claims for assigned municipal members within a self-insured risk pool, ensuring proper administration and resolution in alignment with pool policies, municipal regulations, and industry best practices. This role serves as a key resource for member entities, providing guidance and oversight on complex claims. The position requires regular travel to member locations and attendance at board meetings to present claim updates and strategic recommendations.

Key Responsibilities 

• Manage complex municipal liability and executive claims, including Directors & Officers (D&O), Employment Practices Liability (EPL), Cyber, Errors & Omissions (E&O), Crime, and Fiduciary. 
• Review, report, and coordinate claims with excess carriers and reinsurers. 
• Collaborate with municipal representatives, brokers, and attorneys on policy interpretation and coverage issues. 
• Maintain strong relationships with member entities, board of directors, carriers, and legal counsel. 
• Provide timely and accurate claim status reports to the board of directors and participate in board meetings as required. 
• Stay current on statutory, regulatory, and common law developments impacting municipalities; communicate updates to members. 
• Attend training sessions and industry conferences to maintain expertise and product knowledge. 
• Ensure confidentiality and compliance with pool governance policies. 
• Oversee reserving practices, litigation guidelines, and defense counsel engagement. 
• Drive early resolution strategies and act in the best interest of the pool and its members. 
• Evaluate defense counsel performance annually and recommend adjustments as needed. 

• Bachelor's degree or commensurate experience
• 5 years' related experience in claims; 2–4 years of experience managing municipal or executive liability claims, or relevant law firm experience. 
• Solid understanding of claim and coverage issues.
• Willingness to travel regularly to member locations and attend board meetings. 
• Recognized insurance designations a plus

Skills for success:

• Strong critical thinking, judgment, and time management skills. 
• Excellent interpersonal, listening, and customer service skills. 
• Ability to lead discussions confidently with municipal leaders and boards. 
• Proficiency in Microsoft Word, Excel, and PowerPoint. 
• Strong knowledge and working ability to use all claims and business related software.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.