Customer Service Representative

Work with a collaborative supply-chain team and grow into expanded roles. Customer Service Representative, day shift in Solon, OH; full-time order management role supporting billing/fulfillment; permanent position (standard company benefits after waiting period). - High school diploma required (college preferred) - 1–2 years order management/supply-chain experience preferred - Strong written/verbal communication and analytical skills - Proficiency in Microsoft Office (Excel); SAP and Power BI a plus

Our client, a leading organization in the consumer goods industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting order management and client satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Solon, OH

Shift: Day Shift

What's the Job?

• Serve as the primary contact for customers, providing outstanding service and support
• Manage customer orders, ensuring timely and accurate processing
• Communicate effectively with customers and internal teams to resolve issues
• Monitor open orders and work with stakeholders to clear blocked orders within SLA
• Collaborate with billing and fulfillment teams to resolve related issues and improve operational efficiency

What's Needed?

• High School Diploma required; undergraduate degree strongly preferred
• 1-2 years of experience in supply chain, order management, or related fields preferred
• Excellent written and verbal communication skills
• Strong analytical skills with the ability to interpret data
• Proficiency in Microsoft Office applications, especially Excel; familiarity with SAP and Power BI is a plus

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Engage in meaningful work that impacts customer satisfaction
• Gain valuable experience in supply chain and customer service operations
• Work with a collaborative team committed to excellence
• Potential for future growth and development within the organization

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.