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Part time Veterinarian

Lap of Love
Mount Dora, FL, 32757, USA
  • Customer Service
  • Part-time
Our job summary
Join a national leader in in‑home pet end-of-life care and provide compassionate support fully remote. Part-time Veterinary Care Coordinator (Call Center Rep); remote; scheduled shifts (call center hours); ongoing/regular part-time role supporting scheduling and client triage for Lap of Love. - Must have excellent customer-service and emotional-support skills - Experience answering high-volume inbound calls in a remote call-center or veterinary setting - Reliable home workspace, punctuality and adherence to schedule - Ability to document medical info and schedule appointments accurately
Full description

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/ remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service
Location restriction