Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is on a bold journey to become a skills-powered organization. We are seeking a strategic and visionary leader to drive this transformation—redefining how we understand, develop, and deploy talent across the enterprise. This role will lead the design and implementation of our AI-powered talent marketplace, connecting people to opportunity through the lens of skills, not roles. By shifting from a job-centric model to a skills-based approach, this leader will unlock workforce agility, elevate employee experience, and accelerate business performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Relocation assistance is available for this position.

The Work Ahead

• Skills Strategy Leadership: Define and execute a comprehensive strategy to transition USAA into a skills-based organization, aligning workforce practices with business priorities and future capabilities.

• Talent Marketplace Implementation: Lead the deployment of an AI-powered internal talent marketplace that matches employees to gigs, projects, roles, and learning pathways based on skills and potential.

• Workforce Intelligence: Build and maintain a robust skills taxonomy and data infrastructure to enable dynamic workforce planning, talent mobility, and capability development.

• Technology Integration: Partner with HR Tech, Data, and AI teams to ensure seamless integration of marketplace platforms into the broader talent ecosystem.

• Change Activation: Drive enterprise-wide change management and engagement strategies to foster adoption, mindset shift, and sustained impact.

• Cross-functional Collaboration: Work closely with business leaders, HR, Finance, and Strategy teams to co-create solutions that meet evolving talent needs.

• Measurement & Optimization: Establish success metrics, monitor impact, and continuously refine strategies based on data insights, employee feedback, and market trends.

What you'll do:

• Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization.

• Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs

• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

• Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

• Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management)

• Advanced knowledge of various talent management technology solutions

• Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives

• Proven ability to develop and implement strategic talent management initiatives

• Proven ability and experience managing and influencing senior leaders and peer stakeholders

• Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates

• Stays attuned to advancement in research and practice and applies those insights to work

• Experience managing change in support of organizational or programmatic initiatives

• Demonstrates a structured approach to problem solving while balancing competing priorities

What sets you apart:

• Proven experience leading skills-based transformation or talent marketplace implementation in a large, complex organization

• Deep expertise in workforce strategy, organizational design, and talent technology

• Strong understanding of AI-enabled platforms and their application in HR and talent management

• Exceptional ability to influence across functions and levels, driving alignment and action

• Experience building and operationalizing skills taxonomies and data frameworks

• Demonstrated success in leading change and enabling enterprise-wide adoption

• Master’s degree in Business, HR, Organizational Development, or related field

Compensation range: The salary rang for this position is: $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.