Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are seeking an experienced and proactive Research Coordinator Associate to join our Research Operations team in the Product division at athenahealth. In this role, you will support product development by recruiting research participants for a variety of user research studies. Working closely with product teams, User Experience designers, and researchers, you will help teams connect with end-users and develop innovative ways to improve how we support research. 

About the Team 

Our Research Operations team helps designers and product teams at athenahealth connect quickly and easily with users for quality research. Research Coordinators play an essential role in speeding innovation by managing participant recruitment and supporting research studies. We welcome candidates passionate about making a difference in healthcare and who enjoy working in a fast-moving, collaborative team environment. 

Who you are 

You are an effective communicator and collaborator who remains calm and approachable even under tight deadlines and shifting priorities. You skillfully balance the needs of multiple stakeholders and build strong relationships across teams and external partners, including clients and customer success leaders. You communicate clearly, concisely, and accurately, helping to keep everyone aligned. 

You take full ownership of your work and projects, demonstrating accountability and follow-through. You are naturally curious and innovative, always looking for ways to improve processes and solve challenges creatively. As a dependable team player, you support your colleagues and share knowledge generously. 

You approach your work with empathy and professionalism, representing athenahealth with integrity and care. You serve as a trusted partner to researchers, designers, product teams, and clients alike. You thrive in fast-paced environments where you adapt to change, anticipate needs, and contribute to athenahealth’s mission to transform healthcare through effective user research. 

Job Responsibilities 

• Build and maintain engaged, diverse participant panels for qualitative and quantitative research activities.  

• Build and maintain relationships with internal teams and external professional groups to connect with more end-users and establish more effective recruitment channels. 

• Anticipate and balance the needs of different teams, communicating clearly and managing details to keep research activities running smoothly.   

• Manage research participant scheduling, communication, and incentives—using our research and scheduling tools.  

• Create and maintain screener surveys and participant lists to recruit eligible research participants quickly. 

• Lead efforts to improve recruitment by testing new ideas, such as pre-scheduling participants and refining outreach campaigns. 

• Serve as a role model in collaboration, communication, and accountability by supporting team goals and sharing best practices with peers and junior members.  

• Track recruitment progress and adjust plans to meet deadlines and participant needs. 

Typical Qualifications 

• Bachelor’s degree or equivalent professional experience.  

• 2-3 years of experience managing research participant recruitment, scheduling, or complex coordination projects in research, product development, or related areas.  

• Strong oral and written communication skills, fluent in English, with proven ability to communicate effectively with diverse stakeholders.  

• Reliable and accountable for completing tasks and delivering quality work. 

• Experience building and managing relationships with clients, stakeholders, or user groups.  

• Familiarity with research recruitment tools, survey platforms, or participant management systems is preferred.  

• Knowledge or experience with user research, user-centered design, or product development is preferred. 

• Able to thrive in a fast-paced, collaborative environment that values innovation, empathy, and teamwork. 

• Comfortable adopting new technologies and tools to improve recruitment and research processes. 

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.